Operations Manager

Pivotal Integrated HR Solutions; Brampton; On-site; CAD 100,000 - 150,000; Full time

Job summary

Pivotal Integrated HR Solutions is assisting Brampton-based operations with the recruitment of an experienced Operations Manager for pharmaceutical and industrial chemical distribution. This hands-on role oversees warehouse functions, QA, compliance and continuous improvement, reporting to senior leadership.

The ideal candidate has 5–7+ years in warehouse/distribution management, strong QA and regulatory knowledge, and leadership capabilities to drive safety and efficiency.

Qualifications

• 5–7+ years of progressive warehouse or distribution management experience
• Direct QA experience in pharmaceutical/industrial chemical warehousing or distribution
• Strong knowledge of regulated product handling, documentation, traceability and SOPs
• Experience leading warehouse teams in a fast-paced environment

Responsibilities

• Lead daily warehouse and distribution operations including receiving, storage, inventory control, order fulfilment and shipping
• Coach and develop supervisors and warehouse teams
• Drive KPIs, root-cause analysis and corrective actions to improve productivity and service levels
• Maintain inventory accuracy and product traceability
• Oversee QA processes including SOP compliance, audits, deviations, CAPA and recalls readiness
• Ensure compliance with health & safety, quality and regulatory requirements
• Support operating budgets and provide performance reporting to leadership

Skills

Warehouse management

Leadership

Quality assurance

Regulatory compliance

WMS/ERP systems

KPI management

Lean / Six Sigma

Driver's license

Education

Postsecondary education in supply chain/logistics/business

Tools

MS Office

WMS/ERP software

Job description

Operations Manager – Pharmaceutical & Industrial Chemical Distribution

Brampton, Ontario | Full-Time, On-Site |$100,000–$150,000 annually

The Opportunity

Our client is a well-established, medium-sized third-party logistics (3PL) provider in Brampton with a caring, people-first culture and strong opportunities for professional growth. They are seeking a hands-on Operations Manager to lead warehouse operations supporting pharmaceutical and industrial chemical distribution. Reporting to senior leadership, this role will oversee day-to-day operations, team performance, inventory integrity, safety, quality assurance, regulatory compliance and continuous improvement.

What You’ll Do

• Lead daily operations across warehouse and distribution activities, including receiving, storage, inventory control, order fulfilment and shipping.
• Coach and develop supervisors and warehouse teams while fostering an accountable, collaborative and safety-focused culture.
• Drive productivity, service levels, labour efficiency and continuous improvement through KPIs, root-cause analysis and corrective action.
• Maintain inventory accuracy, product traceability and appropriate storage, segregation and handling practices.
• Oversee quality assurance processes for pharmaceutical and industrial chemical products, including SOP compliance, audits, deviations, non-conformances, CAPA, product holds, complaints, returns and recall readiness.
• Ensure compliance with applicable health and safety, quality, customer and regulatory requirements, working closely with Quality, Human Resources, customers, carriers and vendors.
• Support operating budgets, control costs and provide clear performance reporting to senior leadership.

What You Bring

• 5–7+ years of progressive warehouse or distribution management experience, ideally within a multi-site or 3PL environment.
• Direct quality assurance experience in pharmaceutical and/or industrial chemical warehousing, distribution or logistics.
• Strong knowledge of regulated product handling, documentation, traceability, SOPs, audits, CAPA and inventory controls.
• Proven leadership of warehouse teams in a fast-paced environment.
• Working knowledge of WMS/ERP systems, Microsoft Office and KPI-based performance management.
• Knowledge of Ontario workplace health and safety requirements; Lean, Six Sigma or continuous-improvement experience is an asset.
• Postsecondary education in supply chain, logistics, business or a related field is preferred, along with a valid driver’s licence.

Why Join

• A genuinely caring, people-focused workplace culture.
• A visible leadership role with direct influence on operations and quality.
• Meaningful growth and professional-development opportunities within an expanding organization.
• Competitive annual salary of $100,000–$150,000, based on experience, qualifications and overall fit.

Ontario Job Posting & Accessibility Information

Vacancy status: This posting is for an existing vacancy.

The employer is committed to equitable and inclusive hiring. Qualified applicants will be considered without discrimination on any ground protected by the Ontario Human Rights Code. Accommodation is available upon request throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. Applicants requiring accommodation may identify their needs when contacted for an interview.

Compensation note: The stated range reflects the expected annual base salary for the position. The final offer will be determined based on relevant experience, qualifications and internal considerations.