Operations Lead – Registrar’s Office (Hybrid: Onsite/Remote)

Conestoga College School of Business; Kitchener; Hybrid; CAD 96,000 - 121,000; Full time

Job summary

Conestoga College is seeking an Operations Manager for the Registrar's Office to provide central operational leadership across campuses. The role reports to the Dean of Students and Registrar, balancing on-site Doon campus requirements with a hybrid schedule.

The candidate will oversee budgets, processes, and the academic appeals workflow, while coordinating professional development and continuous improvement initiatives. Hybrid work includes 2–3 days on-site and 2–3 days remote.

Qualifications

• Bachelor’s degree in business administration, social sciences, or a related field.
• Minimum five years of progressively responsible experience in operations, administration, project management, or related field.
• Experience managing budgets, business processes, projects, and operational activities is required.
• Experience in planning and coordinating large-scale events is asset.
• Supervisory experience within a post-secondary environment is preferred.
• Ability to work independently while managing multiple priorities.
• Advanced proficiency with Microsoft Office and ability to learn new systems.

Responsibilities

• Coordinate operational activities and provide support to the Registrar's portfolio.
• Manage divisional correspondence, information flow, and documentation, ensuring matters requiring attention are identified and addressed.
• Draft, review, and edit reports, briefing notes, presentations, correspondence, and confidential materials.
• Develop, implement, and maintain procedures, guidelines, forms, and processes in line with college policies and legal requirements.
• Coordinate meetings and committees, including agenda prep, background research, meeting documentation, and follow-up.
• Plan and coordinate divisional professional development.
• Lead continuous improvement initiatives to enhance processes and service delivery.
• Coordinate the academic appeals process, including intake, case tracking, decision coordination, committee administration, and communications.
• Maintain divisional performance metrics and prepare reports, summaries, and trend analyses for planning.

Skills

Organizational skills

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Conflict resolution

Relationship-building

Project management

Continuous improvement

Microsoft Office

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Office

Job description

Conestoga College is seeking an Operations Manager for the Registrar's Office to provide central operational leadership across campuses. The role reports to the Dean of Students and Registrar, balancing on-site Doon campus requirements with a hybrid schedule.

The candidate will oversee budgets, processes, and the academic appeals workflow, while coordinating professional development and continuous improvement initiatives. Hybrid work includes 2–3 days on-site and 2–3 days remote.