Operations Manager, Registrar's Office

Conestoga College School of Business; Kitchener; Hybrid; CAD 96,000 - 121,000; Full time

Job summary

Conestoga College is seeking an Operations Manager for the Registrar's Office to provide central operational leadership across campuses. The role reports to the Dean of Students and Registrar, balancing on-site Doon campus requirements with a hybrid schedule.

The candidate will oversee budgets, processes, and the academic appeals workflow, while coordinating professional development and continuous improvement initiatives. Hybrid work includes 2–3 days on-site and 2–3 days remote.

Qualifications

• Bachelor’s degree in business administration, social sciences, or a related field.
• Minimum five years of progressively responsible experience in operations, administration, project management, or related field.
• Experience managing budgets, business processes, projects, and operational activities is required.
• Experience in planning and coordinating large-scale events is asset.
• Supervisory experience within a post-secondary environment is preferred.
• Ability to work independently while managing multiple priorities.
• Advanced proficiency with Microsoft Office and ability to learn new systems.

Responsibilities

• Coordinate operational activities and provide support to the Registrar's portfolio.
• Manage divisional correspondence, information flow, and documentation, ensuring matters requiring attention are identified and addressed.
• Draft, review, and edit reports, briefing notes, presentations, correspondence, and confidential materials.
• Develop, implement, and maintain procedures, guidelines, forms, and processes in line with college policies and legal requirements.
• Coordinate meetings and committees, including agenda prep, background research, meeting documentation, and follow-up.
• Plan and coordinate divisional professional development.
• Lead continuous improvement initiatives to enhance processes and service delivery.
• Coordinate the academic appeals process, including intake, case tracking, decision coordination, committee administration, and communications.
• Maintain divisional performance metrics and prepare reports, summaries, and trend analyses for planning.

Skills

Organizational skills

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Conflict resolution

Relationship-building

Project management

Continuous improvement

Microsoft Office

Education

Bachelor’s degree in business administration or related field

Tools

Microsoft Office

Job description

Job Title: Operations Manager, Registrar's Office

Requisition #: 26-0230

Department: Office of the Dean of Students

Payband: 11

Payband Range: $96,466.00 - $120,582.00

Hours/Week: 37.5

Closing Date: Wednesday, October 7, 2026 at 11:59 PM EST

Vacancy Type: Administration - Full-time

Position Summary

Reporting to the Dean of Students and Registrar, the Operations Manager is the central operational resource for the Registrar's Office (RO), supporting the Registrar, management team, and associate student teams and services areas across all campuses.

Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required. It is anticipated that this position will meet the needs of the department through a hybrid work arrangement, Monday to Friday, 8:30 a.m. to 4:30 p.m., with 2-3 days on-site at the Doon campus located at 299 Doon Valley Dr. in Kitchener, and 2-3 days remote. Flexibility in scheduling for events and occasional travel to other campuses and event locations is required.

Responsibilities

Operational leadership and administrative management

• Coordinate operational activities and provide support to the Registrar's portfolio
• Manage divisional correspondence, information flow, and documentation, ensuring matters requiring attention are identified and addressed appropriately
• Draft, review, and edit reports, briefing notes, presentations, correspondence, and other confidential materials
• Develop, implement, and maintain procedures, guidelines, forms, and processes in accordance with college policies, legislation, and departmental requirements
• Coordinate meetings and committees, including agenda preparation, background research, meeting documentation, and follow-up activities
• Plan and coordinate divisional professional development
• Lead continuous improvement initiatives to enhance departmental processes and service delivery
• Coordinate the academic appeals process, including intake, case tracking, decision coordination, committee administration, and communications
• Maintain divisional performance metrics and prepare reports, summaries, and trend analyses to support planning and decision-making

Budget administration and compliance coordination

• Assist with the preparation, management and maintenance of the central RO budget, including the convocation budget, ensuring appropriate financial targets and alerting Registrar as to any budget issues and anomalies
• Provide support and guidance to Associate Registrars in completing their department budgets
• Monitor the budget cycle calendar and key college planning processes to ensure compliance related to budget planning, capital submissions, strategic planning, and investment requests and coordinate timely submissions
• Budget management, including monitoring transactions, investigating discrepancies, approval of all expense claims, credit card expenses, replacement costs and interdepartmental transfer, processing changes via 'upload sheets', and producing monthly, quarterly and year-end reports
• Ensure timely processing of cheque requisitions, expense claims and review for accuracy of descriptions, account number and availability of funds
• Monitor requisitions and distribution of supplies and payment of accounts
• Create and maintain a division compliance calendar, listing all key activities and deliverables and their due dates to ensure all staff within each department are in full compliance with human resources, performance, training and similar college policy and procedure requirements

Special projects and convocation management

• Communicate project milestones, accomplishments, challenges, project outcomes and other information to various stakeholders via presentations, email and through project tools (Teams, MS Project, SharePoint, etc.)
• Lead the planning and execution of up to three Convocation ceremonies each year, including vendor coordination, logistics management, staffing, ambassador recruitment, and event operations
• Lead strategic and operational projects assigned by the Registrar
• Develop project plans, establish timelines, monitor progress, identify risks, and coordinate project deliverables
• Conduct research and analysis to support project planning and decision-making
• Provide leadership and direction to project team members and support staff

Qualifications

• A bachelor's degree in business administration, social sciences, or a related field
• Minimum five years of progressively responsible experience in operations, administration, project management, or a related field
• Experience managing budgets, business processes, projects, and operational activities is required
• Experience in planning and coordinating large-scale events is considered an asset
• Supervisory experience within a post-secondary environment is preferred
• Ability to work independently while managing multiple competing priorities
• Excellent organizational, analytical, and problem-solving skills
• Strong interpersonal, communication, conflict resolution, and relationship-building skills
• Demonstrated ability to manage sensitive and confidential information with discretion
• Advanced proficiency with Microsoft Office applications and the ability to learn and utilize new technology systems
• Strong project management and continuous improvement skills
• Experience interpreting and applying policies, procedures, and institutional guidelines

Conestoga College is a leader in polytechnic education. Our career-focused education, training, and applied research programs prepare students for success, support industry, and workforce needs and promote economic prosperity throughout our region and across Ontario.

We thank all applicants but only those selected for an interview will be contacted. Conestoga College is committed to workplace diversity and provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact Human Resources via the Contact page.