Full-time Manager, Registration and Records

algonquincollege; Ottawa; On-site; CAD 100,000 - 125,000; Full time

Job summary

Algonquin College in Ottawa seeks a Manager, Registration and Records to oversee registration for all post-secondary students, including online delivery, and to ensure data integrity and secure handling of student records across delivery modes.

You will report to the Associate Registrar, Enrolment Management Services, lead the enrolment team, drive continuous improvement using Lean principles, coordinate graduation reviews, and ensure accurate printing and distribution of credentials and final

Qualifications

• Minimum three (3) Year Diploma/Degree in Education, Business Administration, Public Administration or a related field. Equivalent combination of relevant education and work experience may be accepted in place of formal education.
• Minimum of seven (7) years of related work experience with five (5) years of progressive responsibility including coordination or management experience.
• Experience with Continuous Improvement; knowledge of Lean principles and practices / process analysis and redesign is an asset.
• Leadership experience with proven success in fostering a collaborative, team-centered environment.
• Excellent knowledge of the Canadian postsecondary system.
• Experience dealing with a diverse population of post‑secondary students.
• Experience using Salesforce is an asset.
• Experience working in post‑secondary educational environment.
• Excellent written and verbal communication skills and proven ability to communicate effectively with diverse internal and external stakeholders.
• Excellent organizational skills, including the ability to establish priorities and meet deadlines with minimal supervision.
• Experience managing staff

Responsibilities

• Oversee registration and records for all post-secondary students across delivery modes，including AC Online.
• Coordinate graduation reviews and printing/distribution of credentials and final grades.
• Lead the enrolment team and ensure accurate student records while safeguarding data integrity.
• Drive continuous improvement and process redesign to align with college objectives.

Skills

Leadership

Stakeholder communication

Organizational skills

Continuous Improvement / Lean

Staff management

Education

Diploma/Degree in Education

Public Administration

Business Administration

Tools

Salesforce

Job description

Department: Enrolment Management Services

Position Type: Full-Time Administrative

Salary Range: $100,363.00-$125,454.00-Annual

Sc heduled Weekly Hours: 36.25

Anticipated Start Date: October 19, 2026

Length of Contract: n/a

Posting Information

This job posting is now accepting applications from all qualified individuals.

Posting Closing Date: September 30, 2026

Please note: jobs are posted until 11:59 pm on the job closing date.

Land Acknowledgment

Algonquin College campuses in Ottawa and Pembroke are located on the traditional unceded, and unsurrendered territory of the Anishinàbe Algonquin People. The Algonquin People have inhabited and cared for these lands since time immemorial. We take this time to express our gratitude and respect to them and to the land for all that it has provided and will continue to provide.

Job Description:

The Manager, Registration and Records, is responsible for overseeing the registration of all post‑secondary students including full‑time and part‑time students, English for Academic Purposes (EAP) students, off‑shore campus, private partnership, employee registration and other off‑audit registration and student record activity. This includes registration for all delivery modes, i.e.: AC Online. Registration is the contractual outcome of the enrolment process whereby the registrant is confirmed in course(s) of study for the purposes of course or program completion leading to College Credential; the Manager is accountable the integrity of the process and the protection of student records. The incumbent is also accountable for the planning, delivery and ongoing review and improvement of processes related to these activities, ensuring that services are relevant to the needs of the students and the College and that they are delivered via the most current technology available to the College.Reporting to the Associate Registrar, Enrolment Management Services, the Manager, Registration and Records works to ensure activity is aligned with strategic goals and the registration and records processes are optimized. The incumbent works closely with Academic Chairs and Coordinators to ensure accurate and proper registration, to ensure maintenance of accurate student records, and the validation and declaration of graduates. The manager is responsible for overseeing the graduation review for all post‑secondary students in both full‑time programs and part‑time programs including the accurate printing and distribution of all college credentials and is responsible for ensuring final grades for students are accurate and recorded.The Manager, Registration and Records provides support, guidance, problem‑solving, analysis and assistance during the pre‑registration, registration and post‑registration periods, ensuring that all students are registered accurately and efficiently. The incumbent staffs, manages and facilitates the efficient operation of registration and student records services for all academic activity. In addition, the incumbent executes the refund exception, retroactive accommodation policy and process and ensures that student accounts are accurate for all registrations including managing sponsorships and contract activity. The incumbent is also responsible for student communications related to fees and payment due dates.The incumbent has budget accountability and develops and works with the team in order to ensure the smooth delivery of the Registrar's Office services. The Manager is a member of the Registrar's Office leadership team and oversees the day‑to‑day operations and supervision of an enrolment team that provides high quality, professional and learner driven service.

Required Qualifications:

• Mimimum three (3) Year Diploma/Degree in Education, Business Administration, Public Administration or a related field. Equivalent combination of relevant education and work experience may be accepted in place of formal education.
• Minimum of seven (7) years of related work experience with five (5) years of progressive responsibility including coordination or management experience;
• Experience with Continuous Improvement; knowledge of Lean principles and practices / process analysis and redesign is an asset;
• Leadership experience with proven success in fostering a collaborative, team-centered environment;
• Excellent knowledge of the Canadian postsecondary system;
• Experience with private partnerships is an asset;
• Experience dealing with a diverse population of post‑secondary students;
• Experience using Salesforce is an asset;
• Experience working in post‑secondary educational environment;
• Excellent written and verbal communication skills and proven ability to communicate effectively with diverse internal and external stakeholders;
• Excellent organizational skills, including the ability to establish priorities and meet deadlines with minimal supervision;
• Experience managing staff