Operations Lead Hand

GFL - Sewer Technologies Division; Edmonton; On-site; CAD 65,000 - 95,000; Full time

Benefits offered by this job

Health benefits

RRSP/DPSP retirement savings

Modern fleet & gear

Career growth opportunities

Employee Assistance Program

Job summary

GFL Environmental in Edmonton, AB, is seeking an Operations Lead Hand to oversee safe, efficient route operations and driver performance. This role reports into the regional operations team and focuses on safety, compliance, and service quality at our Edmonton yard.

You’ll coordinate with dispatch, supervisors and drivers, ensuring timely schedules, accurate logs, and adherence to company policies. The position requires CDL with air endorsement and hands-on experience with waste-collection

Qualifications

• Valid Commercial Driver’s License with air endorsement and a clean abstract.
• Minimum 3 years of commercial driving experience; some supervisory experience preferred.
• Experience with Side-loaders, Rear Packers, Front End, and Roll Off vehicles preferred.
• Experience in operations, transportation or waste management preferred.
• Ability to perform pre- and post-trip inspections; safety-focused.
• Flexibility for early starts and overtime; ability to plan and execute under tight timelines.
• Strong communication and interpersonal skills; proficient with Google Workspace.

Responsibilities

• Safe Fleet Operation: ongoing driver training and reviews.
• Safety Inspections: ensure pre-trip and post-trip inspections and paperwork daily.
• Delivering Excellence: liaison between dispatch and drivers; maintain customer relations with residents.
• System Operations: ensure policy and training delivered to drivers.
• Reporting & Maintenance: respond to mechanical write-ups; coordinate with other departments.
• Service Quality: maintain route productivity and vehicle cleanliness.
• Regulatory Compliance: adhere to traffic laws and PPE standards.
• Team Collaboration: work with drivers, dispatchers, customer service, supervisors.
• Additional Duties: perform other operational duties as assigned.

Skills

Driver's license

Safety compliance

Communication skills

Team collaboration

Google Workspace

Tools

Dispatch programs

Google Workspace

Job description

GFL Environmental is looking for an Operations Lead Hand to join our team in Edmonton, AB!
At GFL, our Operations Lead Hand will represent our commitment to safety, efficiency, and premier customer service. In this key role, you will be responsible for developing a thorough understanding of the Company’s transportation requirements and patterns. You will support our supervisory team in day to day operations for your line of business.

Why GFL:

• Competitive Pay: Individual pay is determined by responsibilities, experience, and location.
• Comprehensive Health Benefits: Full employer-paid medical, dental, and vision coverage for you and your family.
• Retirement Savings: Company-matching RRSP/DPSP program to secure your financial future.
• Modern Fleet & Gear: Work out of a safe, modern yard with well-maintained trucks, new equipment, and industry-leading safe work practices.
• Nationwide Career Growth: Clear pathways for advancement across GFL’s growing national network.
• Employee Support: Full access to our confidential Employee Assistance Program (EAP).
• Green for Life Perks: Exclusive employee discount programs, perks, and team recognition initiatives.

Requirements:

• Licensing: Valid Commercial Driver’s License with air endorsement and a clean Driver’s Abstract.
• Operations Experience: Minimum 3 years of commercial driving experience. Some supervisory experience preffered. Experience working with Side-loaders, Rear Packers, Front End, and Roll Off vehicles is preferred.
• Previous operations, transportation, or waste management experience preferred.
• Safety Commitment: Ability to successfully satisfy all company standards for safety-sensitive operational roles. Able to perform pre and post trip inspections and accident investigations.
• Reliability: Flexibility to support early morning start schedules and operational overtime when needed. Ability to plan, prioritize and execute against tight timelines.
• Technical Ability: Strong communication and interpersonal skills. Proficient with database, spreadsheet, and word processing computer skills within a Google Workspace environment. Previous knowledge and experience with dispatch programs preferred.

Responsibilities:

• Safe Fleet Operation: Ongoing “sit-in” driver training to assess any poor driving habits, road-rage, excessive braking, possibly fuel cost savings, etc., conduct regular driver reviews.
• Safety Inspections: Ensure thorough pre-trip and post-trip vehicle inspections, trip logs and paperwork are completed daily. Ensure company policy, systems, and industry related training is delivered to all drivers.
• Delivering Excellence: Act as a direct liaison between dispatch and drivers to ensure information regarding daily schedules, equipment and service requirements is efficiently relayed. Attain all of the necessary information regarding any issues by maintaining courteous, prompt and efficient customer relations with residents.
• System Operations: Ensure company policy, systems, and industry related training is delivered to all drivers.
• Reporting & Maintenance: Promptly respond to any mechanical write-ups, route hazards, or safety incidents. Direct communication with other departments to ensure proper ongoing service and upkeep of all units is maintained including safety devices, vehicle lighting, warning devices, fittings, safety supplies.
• Service Quality: Maintain high route productivity, customer service standards, and vehicle cleanliness.
• Regulatory Compliance: Ensure strict adherence to all traffic laws, municipal bylaws, company safety policies, and required Personal Protective Equipment (PPE) standards.
• Team Collaboration: Work closely with Drivers, Dispatchers, Customer Service and Supervisors to support smooth, efficient daily operations.
• Additional Duties: Perform other operational duties as assigned by leadership.

Job ID:

R40316

Job Profile:

Route Supervisor

Job Country:

Canada