Operations Lead: Compliance, Delivery & Process Excellence

The Fedcap Group; Hamilton; On-site; CAD 82,000 - 100,000; Full time

Job summary

Fedcap Canada is seeking an Operations Manager to provide strategic and operational leadership for corporate operations across the organization. The role directs operational planning, administrative services, procurement, facilities, technology coordination, onboarding, and organizational systems while driving continuous improvement and compliance.

Reporting to senior leadership, you will enhance organizational effectiveness, support sustainable growth, and ensure delivery of high‑quality

Qualifications

• Post-secondary education in Business Administration/Operations/Public Administration or related.
• 5+ years of senior operational management experience.
• Experience managing contracts, partnerships, or multi-stakeholder service delivery.
• Experience leading organizational change and continuous improvement initiatives.
• Experience supervising administrative or operational teams.
• Strong analytical and problem-solving skills with ability to interpret operational data.

Responsibilities

• Ensure operational policies and SLAs are implemented and maintained.
• Oversee onboarding/offboarding and secure system access.
• Monitor internal controls, contracts, and obligations.
• Lead day-to-day operational activities and manage staff.
• Coordinate internal SharePoint environments and digital resources.
• Oversee staff onboarding/offboarding to organizational systems.
• Oversee referral processes and timely processing.
• Manage procurement administration and office operations.
• Coordinate facilities, workspace planning, and events.
• Develop relationships with internal departments and external stakeholders.

Skills

Senior operational management

Contract management

Stakeholder engagement

Change management

Analytical skills

Education

Bachelor's degree in Business Administration or related

Job description

Fedcap Canada is seeking an Operations Manager to provide strategic and operational leadership for corporate operations across the organization. The role directs operational planning, administrative services, procurement, facilities, technology coordination, onboarding, and organizational systems while driving continuous improvement and compliance.

Reporting to senior leadership, you will enhance organizational effectiveness, support sustainable growth, and ensure delivery of high‑quality