Service Support Associate

Canada Life Group; Vancouver; On-site; CAD 46,000 - 68,000; Full time

Benefits offered by this job

Education reimbursement

Health benefits

Mental health benefit

Volunteer day

Pension plan

Employee discounts

ERGs & mentorship programs

Job summary

Canada Life is seeking a Service Support Associate in Vancouver to provide in-house service and administrative support to the client service team. You will communicate with plan administrators and advisors, handling processing and ongoing maintenance of employee benefits with strong Microsoft Office knowledge.

The role emphasizes accuracy, organization, and the ability to work independently or within a team.

Qualifications

• Must have high school diploma or equivalent.
• Excellent Word, Excel, PowerPoint and Outlook skills.
• Strong written and verbal communication; able to work independently.

Responsibilities

• Perform accounting and invoice-related activities.
• Assist with one-time and special projects.
• Book meeting rooms and manage office logistics.
• Prepare recurring monthly and ad hoc reports.
• Handle mail, shipments, and inbox management.
• Order office supplies and manage access cards.
• Support system updates and policy terminations as needed.
• Run internal reports to support business changes.

Skills

Word

Excel

PowerPoint

Outlook

Communication skills

Time management

Problem solving

Teamwork

Independent work

Adaptability

Education

High school diploma

Tools

Microsoft Office

Job description

We are looking for a Service Support Associate.

As a Service Support Associate, you will provide in-house service and administrative support to our client service team. With a focus on customer service, well‑developed communication skills and excellent Microsoft Office knowledge, you will also communicate verbally and in writing with plan administrators as well as advisors in the processing and ongoing maintenance of our employee benefits business.

The responsibilities include, but are not limited to:

• Accounting and invoice‑related activities
• Assisting with one‑time and special projects
• Booking meeting rooms outside of our office locations
• Completing recurring monthly reports
• Completing ad hoc reports
• Managing incoming and outgoing mail, including FedEx shipments
• Managing the BC Office Associate inbox
• Ordering and maintaining office and printer supplies
• Requesting building access cards

Additional responsibilities may include handling or assisting the team with:

• System updates related to client and advisor changes
• System updates related to internal changes
• Policy terminations
• Running reports from various internal systems to support business changes

Who you are:

• Highly adaptable, driven to be your best, and proven initiative
• Strong oral and written communication skills
• Requires excellent Word, Excel, PowerPoint and Outlook skills
• Strong organizational and time management skills with the ability to handle multiple tasks and work to deadlines
• Good problem‑solving skills
• Ability to work independently as well as in a team environment
• Knowledge of the group insurance industry would be an asset
• Minimum high school diploma

The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’reunited by a shared purpose: to improve the financial,physicaland mental well‑beingof Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’relooking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers,communitiesand each other.Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full‑time or part‑time permanent team member:

• Career Development: Opportunities for career advancement, access to industry‑leading learning programs and up to$2,000 annuallytowardseducation reimbursement.
• Health & Wellness:Flexible health and dental benefits,plus a $5,000 mental health benefit to support your well‑being.
• Time Off:In addition to regular vacation andpersonal days,we support communityinvolvement with avolunteer day.
• Financial Security:Company‑matching pension plan,share ownership program andadditionalinvestment options.
• Rewards and Recognition:Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis onCommunity:We provide aworkplace whereemployeesfeel connected and supported throughEmployee Resource Groups (ERGs),mentorshipprograms,socialclubsandevents.

We’recommitted to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handledin accordance withapplicable laws and Canada Life policies.

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

Location:

Vancouver, British Columbia, CA

Date: Oct 6, 2026