Operations & Customer Care Coordinator II

FedEx Canada; Kelowna; On-site; CAD 26,000 - 37,000; Part time

Job summary

FedEx Canada in Kelowna is seeking a detail-oriented clerical and customer service assistant to support hub and station operations, including linehaul, records management and quality assurance.

You will handle damaged and misaddressed packages promptly to optimize delivery times and communicate with customers as the first point of contact. Requires strong organizational skills and reliability.

Qualifications

• High School Diploma or GED required.
• Two years customer service or clerical experience; dock operations/ DC setting preferred.
• Typing, data entry and use of phone, copier, and fax.
• Knowledge of Microsoft Office and web-based applications.

Responsibilities

• Perform clerical and administrative tasks for hub and station areas.
• Tend to damaged and misaddressed packages to optimize delivery time.
• Serve as first line of contact for customers with various issues.
• Support quality assurance and records management.

Skills

Customer service

Data entry

Typing

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Canada in Kelowna is seeking a detail-oriented clerical and customer service assistant to support hub and station operations, including linehaul, records management and quality assurance.

You will handle damaged and misaddressed packages promptly to optimize delivery times and communicate with customers as the first point of contact. Requires strong organizational skills and reliability.