Operations Administrator II

FedEx Canada; Ottawa; On-site; CAD 43,000 - 55,000; Full time

Job summary

FedEx Canada is hiring a Seasonal Full-Time Ops Admin II in Ottawa. You will handle clerical tasks across hub and station operations, manage records, and assist with quality assurance and customer service.

The role involves handling damaged and misaddressed packages to optimize delivery times and serving as the first point of contact for customers with diverse requests.

Qualifications

• High School Diploma or GED required.
• Two years of customer service, clerical or related experience required; experience in dock operations or distribution center preferred.
• General business skills include typing, data entry and review, and use of phone, copier, and fax.
• Proficiency with Microsoft Office and web-based applications.

Responsibilities

• Perform clerical and administrative functions for hub and station operations, including linehaul, records management, quality assurance and customer service.
• Tend to damaged and incorrectly addressed packages to optimize delivery time.
• Serve as the customer’s first line of contact for a variety of issues.

Skills

Customer service

Data entry

Typing

Phone usage

Copier/Fax

Microsoft Office

Web-based applications

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues

Required Knowledge, Skills And Abilities

High School Diploma or GED required

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

General business skills such as typing; data entry and review; and use of phone, copier, and fax

Software skills, including use of Microsoft Office software and web-based applications

Customer service skills necessary to effectively and professionally respond to requests

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Required Knowledge, Skills And Abilities

High School Diploma or GED required

Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred

General business skills such as typing; data entry and review; and use of phone, copier, and fax

Software skills, including use of Microsoft Office software and web-based applications

Customer service skills necessary to effectively and professionally respond to requests

Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Preferred Qualifications:

Posted Oct 5, 2026, apply by 23:59 Oct 12, 2026.

Pay Transparency:

Pay:

Additional Details:

**SEASONAL Full-Time Ops Admin II [NC95L] position for PEAK up to 3 months*. Shift: Mon to Wed & Sat & Sun, starting approx. 7AM - note: shift timings may change/vary based on operational needs.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.