Operations Coordinator / Dispatcher

Thermotech Combustion FDC inc.; Montreal; On-site; CAD 42,000 - 56,000; Full time

Job summary

Thermotech Combustion FDC inc. is seeking an Operations Coordinator / Dispatcher to plan, coordinate and follow up on daily operations in a technical environment.

The role acts as a liaison among clients, technicians, pipefitters and internal teams, ensuring smooth communication and optimized service-call logistics. Reporting to the Director of Operations, you will support operational processes, manage supply chains for parts and materials, and verify hours and job completion for payroll and

Qualifications

• Fluent in French (spoken and written).
• Bilingual English/French for client and partner communication outside Quebec.
• Strong organizational, planning and prioritization abilities.

Responsibilities

• Coordinate incoming service calls and schedule technician/pipefitter interventions with consideration for emergencies, logistics and required skills.
• Assist the Director in daily operations and process optimization.
• Collaborate across departments to manage parts and materials for service jobs.
• Follow up on internal labor requests and contribute to resource planning to meet deadlines.

Skills

French fluency

English fluency

Organization

Analytical thinking

Initiative

Attention to detail

Interpersonal skills

Job description

Job Title Operations Coordinator / Dispatcher

Job Description Thermotech Combustion is a company operating in a technical and industrial environment. We are seeking an Operations Coordinator / Dispatcher to join our team.

Reporting to the Director of Operations, the candidate in this position plays a central role in planning, coordinating, and following up on daily operations. Serving as a key liaison for management, they will ensure seamless communication among clients, combustion technicians, pipefitters, and various internal departments. They will also be responsible for optimizing service call logistics and managing priorities effectively.

Key Responsibilities

Operations Coordination

• Coordinate incoming service calls and schedule interventions for technicians and pipefitters, taking into account emergencies, logistics, availability, and required technical skills.
• Assist the Director in day-to-day management and operational process optimization.
• Collaborate with internal departments to manage supply chains (parts and materials).
• Follow up on internal labor requests.
• Contribute to resource planning.
• Ensure strict adherence to deadlines.

Customer Service

• Respond to customer inquiries via email and phone.
• Maintain proactive, professional, and clear communication to ensure high customer satisfaction.
• Coordinate job handoffs and project execution with project managers and suppliers.

Administrative Support

• Manage the complete lifecycle of service calls through to the billing stage, including validating hours worked, out-of-scope work, technical recommendations, and maintenance contracts.
• Ensure diligent, accurate updates to client records in our system.
• Review and verify timesheets for field and manufacturing employees to ensure alignment with actual hours worked for payroll and invoicing.

Required Qualifications & Skills

• Excellent command of French, both spoken and written.
• Good command of English, both spoken and written, to provide bilingual customer service to clients and business partners outside Quebec.
• Outstanding organizational, planning, and priority-management skills.
• Strong analytical skills to solve problems independently and proactively.
• High degree of initiative.
• Rigorous attention to detail.
• Excellent interpersonal skills and diplomacy.

Experience & Education

• Relevant experience in operations coordination, dispatching, logistics, or administration. Experience in a technical or industrial environment and in bid preparation is considered a strong asset.