Operations Coordinator

Farber Group; Canada; Hybrid; CAD 47,000 - 53,000; Full time

Benefits offered by this job

Flexible work arrangements

Generous vacation-wellness days and生日休

Extended health and dental coverage, +

Employee Assistance Program and mental

Company-matching retirement savings

Financial support for professional dev

Annual company events

Exclusive access to perks and discount

Job summary

Farber Group in North York, a hybrid role, seeks an Operations Coordinator to support BAU tasks and the Frontline/CMC teams. You will ensure accuracy, documentation adherence, and timely completion of workflows.

Responsibilities include BAU task execution, SOP compliance, preparing communications, maintaining SharePoint, processing commissioner packages across Canada, and producing monthly newsletters.

Qualifications

• 1–3 years in operations, administration, or support roles.
• High attention to detail and reliability.
• Ability to manage multiple tasks.
• Strong communication and organizational capability.
• Proficient with Microsoft 365 Applications.

Responsibilities

• Execute BAU tasks including scheduling, queue monitoring, data validation, and document preparation.
• Follow SOPs consistently and escalate deviations promptly.
• Prepare and distribute communications to teams.
• Maintain SharePoint content, folders, and structure.
• Process commissioner appointment packages across Canada.
• Create and distribute monthly newsletters.

Skills

Attention to detail

Communication skills

Organizational skills

Multitasking

Tools

Microsoft 365

SharePoint Online

CRM platforms

Workflow tools

Job description

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.

Position Summary

The Ops Coordinator executes daily BAU tasks that maintain operational stability and support the Frontline and CMC teams.They ensure accuracy, documentation adherence, and timely completion of assigned workflows.

Key Responsibilities

BAU Task Execution

• Perform assigned workflows including scheduling, queue monitoring, data validation, and document preparation.

• Follow SOPs consistently and elevate deviations promptly.

• Prepare and distribute individual and shared communications.

• Maintain SharePoint content, folders, and structure.

• Process commissioner appointment packages across Canada.

• Create and distribute monthly newsletters.

Communication & Coordination

• Support frontline teams with operational updates and confirmations.

• Coordinate internal communication related to assigned tasks.

Documentation & Recordkeeping

• Maintain trackers, logs, and workflow documentation.

• Suggest updates to SOPs or processes when gaps areidentified.

• Support onboarding/offboarding workflows for government accounts, schedules, lists, internal sites and applications.

• Assist with S-Drive custom forms, updates, and organization.

• Ensure full coverage when team members are away, including preparing structured handover notes.

• Raise process improvements proactively.

Ownership Expectations

• Demonstrate autonomy within assigned areas.

• Maintain current knowledge of workflows, tools, and processes.

• Identifyand elevate risks or improvement opportunities.

• Own accuracy, timeliness, and end-to-end quality of deliverables.

Qualifications

• 1–3 years in operations, administration, or support roles.

• High attention to detail and reliability.

• Ability to manage multiple tasks.

• Strong communicationand organizational capability.

• Proficient with Microsoft 365 Applications.

Nice to Have / Growth Areas

• Interest in analytical or improvement paths.

• Familiarity with workflow tools or CRM platforms.

• Experience in SharePoint online site administration.

Benefits, and Perks

• Flexible work arrangements

• Generous vacation-wellness days and birthday off

• Extended health and dental coverage, plus virtual doctor services

• Employee Assistance Program and mental health resources

• Company-matching retirement savings plan

• Financial support for professional development

• Annual company events

• Exclusive access to perks and discounts

Position:Operations Coordinator

Location:Hybrid/North York

Industry:Financial Services

Employment Type:Permanent/Fulltime

Salary: $47,000- $53,000 + Bonus

At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike.

We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.