Manager, Internal Communications & Employee Engagement

Farber Group; Canada; Hybrid; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Flexible work model

Vacation and wellness days

Extended health and dental coverage

Employee Assistance Program

Company-matching retirement savings

Professional development support

Annual company events

Perks and discounts

Job summary

Farber is seeking a Manager, Internal Communications & Employee Engagement to shape how we communicate, connect and engage with employees across Canada. You will partner with senior leadership to turn business priorities into clear, meaningful communications and to bring our EVP, employer brand and culture to life through storytelling and experiences.

This strategic, hands-on role requires advising senior leaders, crafting company-wide messaging, and leading employee events that reinforce

Qualifications

• 7+ years of progressive experience in internal communications, corporate communications, or employee communications.
• Exceptional writing, editing and storytelling skills with the ability to simplify complex information.
• Experience developing internal communications strategies in growing or changing organizations.
• Ability to partner with executives and senior leaders on communications.
• Strong business acumen and translating priorities into employee communications.
• Experience supporting organizational change and bringing EVP/culture to life.

Responsibilities

• Develop and lead Farber’s internal communications strategy reflecting priorities, culture, values and employee experience.
• Partner with the CEO, VP People & Culture and SLT to develop clear communications for priorities, changes and updates.
• Lead development and delivery of leadership communications, announcements, town halls and other internal messages.
• Translate complex priorities into clear, relevant and human communications.
• Coach leaders on when and how to communicate with employees.
• Strengthen two-way communication and use insights to improve engagement.
• Bring EVP, employer brand and culture to life through storytelling and employee experiences.

Skills

Internal communications

Storytelling

Executive coaching

Project management

Change management

Employee engagement

Strategic communications

Job description

Manager, Internal Communications & Employee Engagement

Company Information

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 300 employees working across the country and has helped well over 200,000+ Canadians with their debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.

Position Summary

At Farber, we believe that everyone can prosper — and that starts with the people who help make that possible every day.

We are looking for a Manager, Internal Communications & Employee Engagement to help bring Farber’s purpose,strategyand culture to life for our people across Canada.

This role willleadhow we communicate,connectand engage with our employees, ensuring our people understand where Farber is going, why itmattersand how they contribute to our success. You will work closely with the VP, People & Culture,CEOand Senior Leadership Team to turn business priorities intoclear,meaningfuland engaging communications that resonate with our people.

You will also play a key role in bringing ourEmployee Value Proposition (EVP), employerbrandand cultureto life through storytelling, employee experiences,recognitionand meaningful moments throughout the employee journey.

This is astrategic and hands-on role. You will be equally comfortable advising a senior leader on an important organizational message, writing anemployeecommunication, developing content for a company-wide meeting, or bringing a Farber event to life.

At Farber, our work isultimately abouthelping people. This role is about ensuring our people feel that same sense of purpose,connectionand support in their experience at Farber.

Responsibilities

Internal Communications

• Develop and lead Farber’s internal communications strategy, ensuring it reflects our business priorities, culture,valuesand employee experience.
• Partner closely with the CEO, VP, People & Culture and Senior Leadership Team to develop clear and thoughtful communications for key business priorities, organizationalchangesand company updates.
• Lead the development and delivery of leadership communications, employee announcements, presentations, talking points, townhallsand other internal communications.
• Translate complex business priorities, changes and initiatives into communications that areclear, relevant,humanand easy to understand.
• Coach and advise leaders on how,whenand where to communicate with employees.
• Establish a thoughtful communications cadence and channel strategy that keeps our people informed without creating unnecessary noise.
• Ensure communications are consistent while still feeling authentic to the leader,audienceand message.
• Listen to employee feedback and use insights, engagementdataand feedback to continuously improve how we communicate.
• Help strengthen two-way communication across Farber, creating opportunities for employees to ask questions, shareideasand feel heard.

Employee Engagement, EVP & Employer Brand

• Bring Farber’s EVP and employee promise to life through communications, storytelling,programsand employee experiences.
• Help employees connect their day-to-day work to Farber’s purpose,strategyand the difference we make for our clients.
• Develop employee stories and content thatshowcasethe people behind Farber and the impact they have on our clients,colleaguesand communities.
• Identifyopportunities to strengthen connection, recognition,belongingand engagement across the employee experience.
• Partner with People & Culture to bring key employee moments and initiatives to life through thoughtful communications and experiences.
• Collaborate with Marketing to create a consistent connection between Farber’s corporate brand, employerbrandand employee experience.
• Identifyopportunities to celebrate our people, share successstoriesand recognize the contributions that make Farbera great placeto work.
• Support initiatives that strengthen Farber’s culture of beingcurious, collaborative,accountableand, most importantly, human.
• Partner with Marketing toidentifyemployee stories and content that can appropriately be shared externally to strengthen Farber’s employer brand.

Employee Events & Experiences

• Lead the strategy and overall employee experience for key Farber events, including Annual Kickoff, quarterly meetings, Fun Days, employeecelebrationsand other company-wide experiences.
• Establish clearobjectives, themes,agendasand content for events that connect employees to Farber’s strategy,purposeand culture.
• Partner with senior leaders and internal teams to develop meaningful and engaging event programming.
• Collaborate with internal partners on eventsplanning,logistics,andexecution.
• Manage external event agencies and partners whereappropriate forlarger or more complex experiences.
• Develop and manage event budgets, ensuring experiences are purposeful, engaging and delivered within budget.
• Gather employee feedback following events and use insights to continuously improve future experiences.
• Look for creative ways to make company events feel distinctlyFarber— thoughtful, inclusive, engaging and connected to our people and purpose.

Qualifications

• 7+ years of progressive experience in internal communications, corporate communications, employeecommunicationsor a related field.
• Exceptional writing,editingand storytelling skills, with the ability to take complex information and make it clear,engagingand meaningful.
• Experience developing and leading internal communications strategies in a growing or changing organization.
• Demonstrated experience partnering with and advising executives and senior leaders on communications.
• Strong business acumen and the ability to understand business priorities and translate them into communications employees can connect with.
• Experience supporting organizational change,transformationor other significant business initiatives.
• Experience bringing an EVP, employer brand,cultureor employee engagement strategy to life.
• Experience developing company-wide meetings, town halls, employeeeventsor engagement experiences.Deep event-planning expertise is notrequired.
• Strong project management skills and the ability to manage multiple priorities,deadlinesand stakeholders.
• Sound judgment,discretionand professionalism when working with sensitive or confidential information.
• A collaborative, relationship-oriented approach with the ability to build trust across all levels of the organization.
• A genuine interest in people,cultureand creating experiences that make employees feel informed,connectedand valued.
• A strong senseof what makes communication feelhuman rather than corporate.

What Success Looks Like

Success means our people feelconnected to Farber, ourpurposeand each other.

• Employees understand Farber’s strategy,purposeand priorities — and how their work contributes.
• Communications are clear,timely,relevantand distinctly Farber.
• Our culture and EVP come to life through meaningful employee experiences,storiesand events.
• Leaders communicate with confidence, and employees feelinformed, recognized,supportedand connected.

Position

Manager, Internal Communications & Employee Engagement

Location

Hybrid/North York

Industry

Financial Services

Employment Type

Permanent/Fulltime

Salary

$75,000-$85,000 + Bonus

Benefits, and Perks

• Flexible work model
• Vacation and wellness days
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Our Culture at Farber

At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.