Senior Process Owner

Farber Debt Solutions; Toronto; Hybrid; CAD 80,000 - 90,000; Full time

Benefits offered by this job

Generous vacation

Extended health & dental

Employee Assistance Program

Retirement savings plan

Annual company events

Perks and discounts

Job summary

Farber is seeking a Senior Process Owner to steer end-to-end processes across multiple functions, shaping strategy and governance. You will lead cross‑functional process redesign, define KPIs, and drive improvement initiatives aligned with company goals.

The role requires 5–8 years in business analysis or process improvement, with Agile/Lean experience. Location is Hybrid/North York; salary is CAD 80,000–90,000 plus bonus. Farber values inclusion and development opportunities for its people.

Qualifications

• 5–8 years in Business Analysis, Process Ownership, Continuous Improvement, or similar.
• Demonstrated experience leading medium–large process initiatives or re‑engineering efforts.
• Strong familiarity with Agile, Lean, and process optimization frameworks.

Responsibilities

• Own and continuously evolve assigned processes across the enterprise.
• Establish performance standards, KPIs, controls, and audit mechanisms.
• Provide oversight across the improvement lifecycle.
• Lead redesign and re-engineering of cross-functional workflows.
• Develop future-state blueprints aligned with organizational goals.
• Identify and quantify business value (efficiency, quality, cost, experience).
• Drive enterprise-level discovery, scoping, and prioritization activities.
• Translate business goals into clear requirements, user stories, and epics.
• Partner with PMO, IT, and Product/Platform teams to ensure solutions are feasible and aligned.
• Support the maintenance and execution of a prioritized improvement backlog for the process domain.
• Shape roadmaps and sequencing based on capacity, value, and risk.
• Influence cross-team prioritization.
• Mentor Process Owners and junior analysts.
• Develop standards, templates, and best practices for the discipline.

Skills

Advanced process analysis

Change management

Influence without authority

Job description

Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has almost 300 employees working across the country and has helped well over 100,000+ Canadians get out of debt.

And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.

If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.

Position Summary

The Senior Process Owner is the strategic steward of end-to-end processes across multiple functions or business areas. They lead complex improvements, influence standards and governance, and shape process strategy.

Key Responsibilities

Process Strategy & Governance

• Own and continuously evolve assigned processes across the enterprise.
• Establish performance standards, KPIs, controls, and audit mechanisms.
• Provide oversight across the improvement lifecycle

Advanced Process Optimization

• Lead redesign and re-engineering of cross-functional workflows.
• Develop future-state blueprints aligned with organizational goals.
• Identify and quantify business value (efficiency, quality, cost, experience).

Requirements Leadership & Solution Design

• Drive enterprise-level discovery, scoping, and prioritization activities.
• Translate business goals into clear requirements, user stories, and epics.
• Partner with PMO, IT, and Product/Platform teams to ensure solutions are feasible and aligned.
• Support the maintenance and execution of a prioritized improvement backlog for the process domain.
• Shape roadmaps and sequencing based on capacity, value, and risk.
• Influence cross-team prioritization

Coaching & Enablement

• Mentor Process Owners and junior analysts.
• Develop standards, templates, and best practices for the discipline.

Qualifications

• 5–8 years in Business Analysis, Process Ownership, Continuous Improvement, or similar.
• Demonstrated experience leading medium–large process initiatives or re-engineering efforts.
• Strong familiarity with Agile, Lean, and process optimization frameworks.

Skills

• Advanced process analysis & redesign
• Change management & communication
• Ability to influence without authority

Nice to Have

• Experience championing enterprise governance or operating models

Benefits, and Perks

• Generous vacation- wellness days and birthday off
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Annual company events
• Exclusive access to perks and discounts

Position: Senior Process Owner

Location: Hybrid/North York

Salary: $80,000-$90,000 + Bonus

At Farber, helping people is at the heart of everything we do—and that commitment extends to our employees, clients, and partners alike. We’re dedicated to building an inclusive, diverse, and equitable workplace where everyone feels valued, respected, and supported from day one.

Our culture is grounded in recognition, growth, and connection. We celebrate our people through meaningful awards and recognition programs, invest in their development through training/learning academies, education reimbursement, and foster an environment of respect that is felt across the organization. We also take pride in celebrating the diverse communities we serve and work in, creating a workplace where everyone can show up as their authentic selves.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at [e-mail].

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted