Manager, Network Operations

Metrolinx; Oakville; On-site; CAD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive Pension Plan

Learning & development programs and 1

Employee Assistance and Wellness

Parental Leave top-up

Meopause policy

Employee Resource Groups

Job summary

Metrolinx is seeking a Manager, Network Operations to lead operational improvement initiatives across rail, bus and NOC functions. You will develop strategic plans, manage daily operations, contract oversight and drive cross-functional collaboration to improve on-time performance and safety.

The role emphasizes leadership, process improvement and regulatory compliance, with opportunities to mentor a team and shape response during service disruptions.

Qualifications

• Experience in network operations or rail/logistics management.
• Experience leading teams and coordinating with cross-functional partners.
• Strong understanding of safety, regulatory requirements and project governance.

Responsibilities

• Develop strategic logistical plans to improve operational processes and logistics networks.
• Lead Rail & Network streams for daily operations, contracts and continuous improvement.
• Provide leadership to align projects with corporate goals and objectives.
• Monitor communications during major rail service disruptions and recovery.
• Review and improve emergency response plans and daily recovery activities.
• Drive continuous improvement and lead process methodologies to reduce waste.

Skills

Strategic planning

Leadership

Continuous improvement

Project management

Cross-functional collaboration

Tools

Forecasting tools

Data analytics tools

Job description

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Operations & Safety (GO & UP) division promotes diversity, equity, and inclusion by ensuring equal employment opportunities and fostering a supportive workplace culture.

We support this commitment by providing:

• Competitive Pension Plan
• Employee learning & development programs and reimbursement
• Recognition of prior Public Service for Vacation Entitlement
• Employee Assistance and Wellness Benefit Programs
• Parental Leave top-up, lactations accommodation and childcare partnerships
• Menopause Policy
• Employee Resource Groups

Network Operations is seeking a Manager, Network Operations; this position will lead operational business improvement initiatives, such as business process management, standards, training and compliance, in support of rail, bus and integrated NOC functions through facilitating opportunities in continuous improvement, design and development of effective and efficient quality assurance, training programs, and project management.

What will I be doing?

• Develop and implement strategic logistical plans: create and execute strategies to improve operational processes, design optimized logistics networks for the business, collaborate with cross-functional teams, risk management and contingency planning, integrate sustainability initiatives into business practices and utilize predictive analytics and forecasting for demand and capacity needs.
• Lead Rail & Network function streams related to the development and support of daily operations, contract management and deliver recommendations to support continuous improvement to improve on-time performance within the business unit.
• Provides leadership to develop and deploy a strategic vision and align others to connect ongoing projects and initiatives with corporate goals and objectives.
• Monitor delivery of communications during major rail service disruption and recovery incidents.
• Recommend revisions to operational emergency response plans and manages support initiatives for daily operational recovery related activities.
• Review technical and functional reports for planned operational changes within the business; identifies weaknesses that could impact service, customer satisfaction, and safety.
• Continuous improvement initiatives: lead efforts to implement lead process methodologies to enhance business efficiency and reduce waste.
• Lead, mentor and develop a team of logistical and planning support resources, fostering a culture of continuous improvement, collaboration, open communication, inclusion, and diversity, while supporting business and corporate goals and objectives.
• Implement, practice, oversee and communicate processes and systems focused on regulatory and safety compliance that ensure the safe and efficient delivery of operations and is aligned with regulatory/legislated requirements, corporate policies and customer expectations.
• Liaise with regulators, railways, external agencies, and emergency personnel, and coordinates response, recovery, and investigation in the event of rail or bus operation-related emergency situations.
• Manage emergency situations and other unexpected events while ensuring safety of employees and general public, limiting the impact to railway operations, and adhering to Canadian Rail Operating Rules (CROR), Metrolinx policies and procedures, as required.

Note: The incumbent may be required to work on long-term special projects as assigned.