Rail Traffic Controller - Talent Pool

Metrolinx; Toronto, Oakville; On-site; CAD 75,000 - 105,000; Full time

Job summary

Metrolinx is seeking Rail Traffic Controllers to support the daily operation of the Rail Service Network, coordinating response to incidents and emergencies to keep trains moving safely and on time. This 24/7 role may involve variable shifts, weekends and rotating off-days, and requires the ability to work with on-track resources and external stakeholders.

Located in Toronto or Oakville, the position emphasizes safety compliance, policy development, and collaboration with leadership to improve

Qualifications

• Diploma or equivalent combination of education and experience.
• 4 years’ progressive transportation control center experience.
• Ability to obtain CROR certification (training provided).
• Organizational and collaboration skills to manage changing priorities.
• Analytical, problem solving and decision making for emergencies.
• Proficiency in MS Office and other software.
• Strong communication to work with external stakeholders.
• Must meet Canadian Railway Medical Guidelines' fitness for duty.

Responsibilities

• Coordinate safety-focused operations to ensure safe, on-time movement of trains and assets.
• Oversee service adjustments to handle unforeseen events and special events.
• Maintain awareness of operation, equipment, and signaling systems.
• Communicate with on-track resources and stakeholders during service recovery.
• Triage emergencies and relay procedures within Metrolinx for major incidents.
• Support policy/procedure development for NOC dispatch operations.
• Contribute to improving service capability and customer satisfaction.

Skills

Organizational skills

Collaboration

Analytical problem solving

Decision making

MS Office proficiency

Strong communication skills

CROR knowledge

Fitness for duty compliance

Education

Diploma in Business Administration/Transportation/related field

Equivalent education/experience

Tools

MS Office

Job description

Permanent and Contract Positions

Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express, as well as the PRESTO fare payment system. We are also building new and improved rapid transit, including GO Expansion, Light Rail Transit routes, and major expansions to Toronto’s subway system, to get people where they need to go, better, faster and easier. Metrolinx is an agency of the Government of Ontario.

At Metrolinx, equity, diversity and inclusion are essential to living our values of serving with passion, thinking forward and playing as a team.

Our Network Operations Control - Rail Traffic Control Office is creating a talent pool of Rail Traffic Controllers to support the overall daily operation of the Metrolinx Rail Service Network to ensure the safe and efficient movement of trains, on-track equipment, and personnel. In this safety focused role, you will coordinate response to service incidents and emergencies and enhance Metrolinx’ ability to provide safe and reliable public transportation services.

This is a 24/7 operation and may include working variable shifts/hours, weekends, and rotating off-days.

This role may be located in Toronto or Oakville.

What will I be doing?

• Support and coordinate critical network operations to ensure the safe and efficient movement of trains; effectively planning, scheduling, and managing railway assets to minimize train delays.
• Oversee and coordinate service adjustments implementation to provide on-time services that address unforeseen circumstances and to accommodate special events.
• Maintain an on-going awareness of the operation, equipment and signals, operating manuals, and Train Control applications.
• Communicate and coordinate effectively with on-track resources for the performance of maintenance work and inspections to avoid delays to scheduled train movements. Liaise with internal and external stakeholders, during service recovery, and emergency incident management to relay service status updates.
• Triage emergency situations efficiently, effectively, and with minimal supervision; coordinate the response and communicate procedures within Metrolinx in support of major emergency situations.
• Demonstrate an unwavering commitment to rule compliance and safety. Report safety issues and suspected security breaches to the appropriate authorities.
• Contribute to the development of internal policies, procedures, and processes for NOC dispatch operations. Identify and recommend improvements and efficiencies arising from operational observations to the Leadership Team.
• Support corporate objectives of growing service capability and customer satisfaction.

What Skills and Qualifications Do I Need?

• Completion of a diploma in Business Administration, Transportation, or related field – or a combination of education, training and experience deemed equivalent.
• Four (4) years’ progressive experience in a transportation control center or related experience.
• Ability to obtain Canadian Rail Operating Rules (CROR) certification is required. (Training will be provided.)
• Organizational and collaboration skill to manage multiple and changing functional and service priorities.
• Analytical problem solving, critical thinking and decision-making skills to assess and respond quickly to evolving emergency situations.
• Proficiency in software applications including MS Office (e.g., Word, Excel).
• Strong communication skills to build cooperative working relationships with external stakeholders.
• Must be able to satisfy minimum fitness for duty requirements outlined in the Canadian Railway Medical Guidelines Handbook for Safety Critical roles.

Assets include:

• Knowledge of transportation operations principles, practices, and applicable legal and regulatory requirements governing passenger rail services (e.g., Transport Canada (TC), Canadian Rail Operating Rules (CROR), etc.) is a strong asset.
• Knowledge of operational management principles within a fast paced, multi-disciplinary environment.
• Environmental, safety, and/or regulatory transportation courses or certifications.
• Previous experience as Rail Traffic Controller.

Don’t Meet Every Requirement?

Accommodation:

We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process, please let our Recruitment team know by contacting us at: 416-202-5601 or email [e-mail].

Application Process:

All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence, we recommend that you check your email regularly. If no response is received, we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.

For Internal applicants, with the recent implementation of the Internal Mobility Policy, the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policy before submitting your application.

Should it be determined that any background information provided be misleading, inaccurate or incorrect, Metrolinx reserves the right to discontinue with the consideration of your application.

WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.