Operations Centre Coordinator - Temporary Full Time

Commissionaire; Vancouver; On-site; CAD 28,000 - 40,000; Full time

Benefits offered by this job

Growth opportunities

Reputable national company

Challenging environment

Job summary

Commissionaires BC is seeking a Temporary Full Time Operations Centre Coordinator to provide scheduling and customer service support to our Security Officers and clients across British Columbia. You will work closely with Operations and Human Resources to ensure staffing requests are met and shifts are assigned efficiently.

This role requires excellent customer service, the ability to work under pressure, and a clear Canadian residency and security clearance eligibility.

Qualifications

• Excellent customer service skills.
• Clear criminal record with ability to obtain a reliability security clearance.
• Have resided in Canada for a minimum of 5 years (due to above security clearance eligibility).
• Intermediate computer skills.
• Able to work under pressure.

Responsibilities

• Respond to and monitor staffing/service requests from internal and external clients.
• Answer calls from employees and the public and assist with their queries.
• Select appropriate employees to fill staffing service requests.
• Provide clear and accurate description of work assignments to employees.
• Shift scheduling using in-house software programs.
• Ensure the safety of all staff working alone by monitoring our Lone Work Program system.
• Maintain a detailed log after the end of each shift.
• Produce ad hoc reports as required by various departments.
• Conduct follow-up reviews with clients to ensure client satisfaction.

Skills

Customer service

Security clearance

Canadian residency 5+ years

Computer skills

Work under pressure

Job description

Our Story

Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country.

Commissionaires provides security services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings.

Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.

Reporting to the Supervisor, Operations, the Operations Centre Coordinator, will be responsible for providing scheduling and customer service to our Security Officers and to our valued clients across British Columbia. The position works closely with the Operations and Human Resources team to ensure scheduling requests are met.

We are looking for a Temporary Full Time coordinator to provide support for our team.

Rotation: Sunday - Tuesday 1600 - 0000 & Friday - Saturday 2359 - 0759

• End Date: February 3, 2026

Payrate: $24.50/hr

What’s in it for you?

• Opportunity for growth& advancement within the organization
• Work for a reputable and nationally known company
• A challenging yet rewardingwork environment

You’re a good fit if…

• You pride yourself on your superior customer service skills
• You thrive in a fast-paced environment
• You enjoy taking on new challenges
• You go above and beyond to help our front line staff and clients

Some of your responsibilities include:

• Responding to and monitoring staffing/service requests from internal and external clients
• Answering calls from employees and members of the public and assisting with their queries
• Selecting appropriate employees to fill staffing service requests
• Providing a clear and accurate description of work assignments to employees
• Shift scheduling using in-house software programs
• Ensuring the safety of all staff working alone by effectively monitoring our Lone Work Program system
• Maintaining a detailed log after the end of each shift
• Producing ad hoc reports as required by various departments
• Conducting follow-up reviews with clients to ensure client satisfaction

Your Must-Haves

• Excellent customer service skills
• Clear criminal record with ability to obtain a reliability security clearance
• Have resided in Canada for a minimum of 5 years (due to above security clearance eligibility)
• Intermediate computer skills
• Ableto work under pressure

Your Nice-To-Haves:

• Hold OFA 1 or OFA 2
• BC Security Licence