Associate

RBC Dominion Securities; Ottawa; On-site; CAD 38,000 - 50,000; Full time

Job summary

RBC Dominion Securities in Ottawa, Ontario seeks a client-focused professional to support Investment Advisors by maintaining client accounts, processing trades, and ensuring documentation remains accurate and compliant.

You will help deepen relationships, welcome new clients, and respond to inquiries promptly while collaborating with internal teams to resolve issues and maintain robust controls within wealth management operations.

Qualifications

• Canadian Investment Regulatory Exam (CIRE) required.
• Strong skills with business applications/technology, especially Microsoft Excel.
• Excellent time management and organizational skills.
• World-class client service, with a professional, warm, and friendly demeanor.
• Exceptional verbal and written communication skills.

Responsibilities

• Maintain existing client accounts from an account maintenance perspective, including management of models, execution of trades, all position rebalancing functions to contracted levels, cash raises, and sending EFTs.
• Follow up on client trades to ensure proper settlement and delivery.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Ad hoc analysis on products and/or accounts as directed by the Advisor Team.
• Cross train on numerous office administration functions from account opening to meeting preparation to effectively managing incoming communications from clients, Advisors and other internal and external partners.
• Tap into your superior problem resolution skills to provide proactive client service. Working collaboratively, you will at times liaise with various departments to provide smooth and timely solutions.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.

Skills

Account Management

Customer Success

Decision Making

Financial Regulation

Group Problem Solving

Interpersonal Relationships

Investment Risk Management

Tools

Microsoft Excel

Job description

What is the opportunity? RBC Dominion Securities is Canada’s leading full-service investment and wealth management firm. We are committed to helping our clients build financial success through a personalized approach that draws on the full resources of RBC Wealth Management.

Job Description

By providing ongoing, exceptional service and support to our clients, you will help our team deepen existing relationships and welcome new clients to the firm. As an invaluable Team member, you will play a key role in both general practice administration and maintaining client accounts, ensuring account administration and documentation remains up-to-date and compliant and working with the Investment Advisors in managing client portfolios and wealth management planning opportunities.

What will you do?

• Maintain existing client accounts from an account maintenance perspective, including but not limited to management of models, execution of trades, all position rebalancing functions to contracted levels, cash raises, and sending EFTs.
• Follow up on client trades to ensure proper settlement and delivery.
• Respond to client inquiries in an understanding and time-efficient manner (account transactions, requests, account documentation, account reporting, etc.).
• Ad hoc analysis on products and/or accounts as directed by the Advisor Team.
• Cross train on numerous office administration functions from account opening to meeting preparation to effectively managing incoming communications from clients, Advisors and other internal and external partners.
• Tap into your superior problem resolution skills to provide proactive client service. Working collaboratively, you will at times liaise with various departments to provide smooth and timely solutions.
• Become well-versed in internal controls and industry regulatory requirements, ensuring client files and other necessary documentation is accurate, up-to-date and compliant.

What do you need to succeed?

Must-have

• Canadian Investment Regulatory Exam, CIRE.
• Strong skills working with business applications/technology, including Microsoft Office Suite with experience and comfort with both Microsoft Excel and basic numeracy skills.
• High quality time management and organization skills.
• Demonstrated skills in providing world‑class client service that will come across as professional, warm, and friendly to our clients.
• Exceptional verbal and written communication skills.

Nice-to-have

• Knowledge of RBC Dominion Securities’ systems and procedures.
• Experience in the securities industry is an asset.

What’s in it for you?

We thrive on the challenge to be our best, to think progressively to keep growing, and to work together to deliver trusted advice that can help our clients thrive and communities prosper. We care about each other and collectively work hard to reach our potential, make a difference to our communities, and achieve success that is mutual. You will also benefit from:

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• An opportunity to make a difference and have a lasting impact on the lives of others
• Work in a dynamic, collaborative, progressive, and high‑performing team
• The chance to work in a dynamic, collaborative, progressive, and high‑performing team

Job Skills

Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management

Additional Job Details

Address: 45 O'CONNOR ST:OTTAWA

City: Ottawa

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-10

Application Deadline: 2026-08-25

Pay Range: The expected pay range for this position is: $37,500.00 - $50,000.00

This position includes competitive‑based pay, and the overall earning potential is impacted by a variable incentive structure, earning a multiple of salary up to: 1.0x

RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.