Assistant Branch Operations Manager

RBC Dominion Securities; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Total rewards program

Coaching and development

Dynamic, collaborative team

Job summary

RBC Dominion Securities Edmonton is seeking an Assistant Branch Operations Manager to lead daily operations and support the Branch Management and Advisor teams. The role includes handling client account activity, compliance, and coordinating with internal departments.

You will train staff, manage facilities and equipment, and support branch technology. This full-time, salaried position requires strong English communication and a proactive, detail-oriented approach.

Qualifications

• Must-have: meticulous attention to detail and excellent time management.
• Exceptional written and verbal communication in English.
• A professional approach to create a positive working environment.
• Ability to work independently and solve problems.
• Strong organizational skills to juggle priorities.
• Proactive in acquiring new skills and adapting to changes.

Responsibilities

• Manage daily administrative operations of the branch: approve transactions, verify documents, and approve account openings.
• Assist with training new branch staff and coordinate ongoing training for existing staff.
• Ensure compliance and internal control requirements are met.
• Help facilitate branch and bank partnering events.
• Handle branch technology access, setup, and troubleshooting.
• Provide back-up support for branch operations and technology specialist.

Skills

Attention to detail

Time management

Verbal communication

Written communication

Organizational skills

Proactive learning

Education

Canadian Investment Regulatory Exam or Investment Representative license

Job description

What is the opportunity?

The RBC Dominion Securities Management team located in Edmonton is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

Job Description

The RBC Dominion Securities Management team located in Edmonton is looking for an Assistant Branch Operations Manager to join their team! The Assistant Branch Operations Manager fulfils a leadership role in the branch by providing operational and administrative support to the Branch Management Team and Advisor teams. In addition to managing client account activities and ensuring compliance standards are met, the Assistant Branch Operations Manager fulfils a diverse role which includes liaising with internal departments, providing software and process-related training, and managing the branch facilities and equipment.

What will you do?

• Instrumental in managing the daily administrative operations of the branch including: approval of incoming and outgoing daily transactions, verify and action request submitted by sales support staff, verify documentation and approve account openings, etc.
• Assist with training new branch support staff and coordinate ongoing training initiatives for existing branch staff.
• Ensure compliance and internal control requirements are met.
• Help facilitate branch and bank partnering events
• Branch technology access, setup, and troubleshooting.
• Support and back up for branch operations and branch technology specialist

What do you need to succeed?

Must-have

• Meticulous attention to detail and excellent time management skills
• Exceptional written and verbal communication skills in English
• A professional approach to all situations to create a positive working environment
• Ability to complete duties independently seeking out own answers and solutions
• Strong organizational skills with the capacity to juggle competing priorities
• Proactive in acquiring new skills and adapting to procedural changes

Nice-to-have

• Canadian Investment Regulatory Exam, CIRE or are already licensed as an Investment Representative
• Knowledge of RBC Dominion Securities’ systems and procedures, an asset
• Experience in the securities industry is an asset

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

Job Skills

Conflict Management, Customer Service, Customer Service Administration, Customer Service Management, Interpersonal Relationship Management, Online Customer Support, Oral Communications, Problem Management, Service Request Management, Time Management

Additional Job Details

Address

10111 104 AVE NW:EDMONTON

City

Edmonton

Country

Canada

Work hours/week

37.5

Employment Type

Full time

Platform

WEALTH MANAGEMENT

Job Type

Regular

Pay Type

Salaried

Posted Date

2026-06-26

Application Deadline

2026-08-20

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above