Director, New Accounts and Documentation

RBC; Toronto; On-site; CAD 120,000 - 180,000; Full time

Job summary

RBC is seeking a Director, New Accounts and Documentation in Toronto to set strategic direction for aligning service standards with firm-wide initiatives. You will serve as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks.

You will lead department managers to drive performance, oversee risk controls, implement process improvements, and act as a trusted advisor on

Qualifications

• Operations experience with risk and control discipline.
• 4-year degree from an accredited university is required.
• 7+ years of securities or banking experience.
• 7+ years demonstrated and sound managerial experience leading and managing large teams.
• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook).
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception-based complex processes.

Responsibilities

• Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism.
• Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance.
• Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service.
• Serve as senior-level advisor for decision-making across all groups within scope.
• Establish and maintain credible relationships with clients, internal business lines, and external vendors.
• Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure compliance with guidelines.
• Manage department budget, financial forecasts, staffing models, and metric tracking.
• Support career development and align with RBC goals.
• Collaborate across teams to develop better solutions and foster enterprise thinking.
• Accept and execute change while supporting employees through transitions.

Skills

Adaptability

Business Performance Management

Customer Service

Decision Making

Interpersonal Relationship Management

Operational Delivery

Process Improvements

Time Management

Education

4-year degree from an accredited university

Tools

MS Office (Word, Excel, PowerPoint, Outlook)

Job description

What is the opportunity?

The Director, New Accounts and Documentation sets strategic direction, ensuring departments meet service and professionalism standards, and aligns priorities with firm-wide initiatives. The incumbent acts as a senior liaison between Operations and business leadership, supporting internal and external customers across business lines while managing regulatory and organizational risks. Key competencies include strategic knowledge of RBC Canada Wealth Management, industry standards expertise, cross‑functional relationship management, and process, control and risk management.

What will you do?

• Lead and Performance Management – Lead department managers to ensure performance meets company and industry standards for service, innovation, and professionalism. Establish individual goals, drive performance management, and reward strong performance.
• Oversee Operations and Quality – Oversee complex, specialized department deliverables and processes to ensure quality standards, effective controls, risk mitigation, and regulatory compliance across all departments.
• Process Improvement and Monitoring – Monitor implementation of new processes and procedures to increase timeliness, reduce expenses, and improve service. Analyze existing processes, identify improvements, and keep abreast of industry regulations and technologies.
• Strategic Advisory and Escalation – Serve as senior‑level advisor for decision‑making across all groups within scope. Act as point of escalation for matters unresolved by managers and as senior Operations contact to business lines.
• Stakeholder Relationship Management – Establish and maintain credible relationships with clients, internal business lines, and external vendors. Solicit, respond to, and act on feedback professionally to ensure superior service.
• Risk Management and Compliance – Monitor departmental risk, provide leadership on risk mitigation strategies, and ensure all administrative and operations functions comply with business standards, industry, and regulatory guidelines.
• Budget and Resource Management – Manage department budget, financial forecasts, staffing models, and metric tracking.
• Employee Development and Engagement – Ensure employees understand RBC vision and targeted behaviors. Support career development and reinforce alignment with RBC goals.
• Cross‑Enterprise Collaboration – Leverage unit, department, and enterprise‑wide teams to develop better solutions and foster a cross‑enterprise mindset.
• Change Management – Accept and execute change while supporting employees through transitions and keeping them focused on business priorities.

What do you need to succeed?

Must haves:

• Operations experience with risk and control discipline
• 4-year degree from an accredited university
• 7+ years of securities or banking experience
• 7+ years demonstrated and sound managerial experience leading and managing large teams
• Fully proficient with MS Office (Word, Excel, PowerPoint, and Outlook)
• Advanced problem identification, analytical and resolution skills required to support escalated issue resolution and/or oversight requirements associated with exception‑based complex processes

Nice-to-have:

• Post‑graduate degree
• Securities or Financial Services Industry regulatory and audit experience
• Canadian Securities Course or Retail Securities Certification
• PDO or Director and Executive Certification

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high‑performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities.
• Access to a variety of job opportunities across business.

Job Skills

Adaptability, Business Performance Management, Customer Service, Decision Making, Interpersonal Relationship Management, Operational Delivery, Process Improvements, Time Management

Address: 180 WELLINGTON ST W:TORONTO

City: Toronto

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: WEALTH MANAGEMENT

Job Type: Regular

Pay Type: Salaried

Posted Date: 2026-08-12

Application Deadline: 2026-08-26

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.