Operations Associate

ResQ; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

ResQ is seeking a Trade Operations Associate to enhance our trade network. This role focuses on building relationships with service providers, onboarding them onto the ResQ platform, and ensuring their ongoing success. Ideal candidates have 2+ years in customer service or account management, are proactive, and thrive in dynamic environments.

Qualifications

• 2+ years in operations, customer service, or account management.
• Proactive outreach and relationship initiation experience.
• Adept at managing expectations and providing exceptional service.

Responsibilities

• Own the process of engaging new trades onto the platform.
• Guide trades through onboarding and training sessions.
• Track trade performance and use data to optimize outreach.

Skills

Customer Service

Relationship Building

Data Management

Problem Solving

Job description

ResQ is an all-in-one facilities ️ management platform built for fast-growing facilities and trades businesses. Thousands of service companies trust ResQ to streamline their repair and maintenance operations while enhancing profitability.

Our mission to "create economic empowerment for the service industry" drives everything we do. We are deeply committed to supporting local trades and facilities - the vital backbone of our communities. These unsung heroes pour years of grit, sweat, and sacrifice into building their companies, often facing significant challenges.

Many local service businesses face intense competition from larger corporations equipped with substantial resources and market advantages. ResQ is changing that by providing local businesses with intelligent, AI-powered tools that enable these businesses to operate more efficiently, intelligently, and profitably. We believe that when local service businesses succeed, entire communities ???? thrive. That’s why ResQ is dedicated to empowering the individuals who keep our world running smoothly.

Keep reading to learn more about the problem we are solving for our customers!

Hello Future ResQer!

ResQ is looking for a Trade Operations Associate to join our dynamic team and help build a thriving trade network that powers our marketplace. This role is perfect for someone who thrives on relationship-building, loves the challenge of proactive outreach, and takes pride in turning first conversations into long-term partnerships.

As part of the operations team, you’ll be responsible for identifying, engaging, onboarding, and managing trades to ensure they are set up for success on the ResQ platform. From the first outreach to hands-on training and long-term relationship management, you'll be the connector that helps great service providers grow their business with ResQ.

We thrive on being transparent and we know Trade Operations requires a certain interest and discipline, so we have included some questions to ask yourself to help you choose if this role is right for you at this specific time (if not, then let’s connect later!!)

Are you nodding your head with excitement at the idea of:

• Connecting with trades and introducing them to a new growth opportunity

• Managing and growing trade accounts across multiple markets

• Educating trades through onboarding and training

• Listening to trades and solving operational challenges

• Using data to inform and improve your work

• Being part of a fast-paced, collaborative, and ever-evolving environment

What You Will Do:

• Trade Acquisition : Own the process of identifying, sourcing, and engaging new trades to join the ResQ platform. You'll make outbound contact, initiate conversations, and pitch ResQ as a valuable partner for their business.
  

• Onboarding & Training : Guide new trades through the onboarding process–from initial signup through their first few work orders. Deliver clear and engaging training sessions to ensure they’re set up for success and aligned with ResQ standards.
  

• Preventative Maintenance Program Setup & Quoting: Own the quoting, setup, and ongoing management of preventative maintenance programs across our trade base. This includes coordinating with both trades and internal teams to ensure programs are built to drive long-term revenue and reduce reactive work.
  

• Trade Support & Problem Solving : Develop strong, long-term relationships with both new and existing trades. Quickly and effectively resolve trade issues, advocate for improvements, and provide insights to help optimize the ResQ platform.
  

• Data-Driven Performance Management : Track trade performance, service activity, and growth metrics. Use data to make smart decisions, identify gaps, and prioritize outreach to optimize performance.

Who You Are:

• 2+ years of operations, customer service or account management experience, preferably in a tech or service-oriented industry.

• Comfortable with proactive outreach and starting relationships from scratch

• With a background in support, you are adept at managing trade expectations and ensuring their needs are met with exceptional service.

• Confident delivering training and explaining tools or processes to new trades

• You are flexible, able to handle the dynamic challenges of a marketplace environment, and committed to long-term trade success.

• Organized and adaptable, capable of managing multiple priorities and adjusting quickly when needed

Nice to Haves:

• Experience as a service technician, or working with service technicians is a valuable asset, providing a solid foundation for understanding trade dynamics within these sectors.

• Experiencing working in technology marketplaces is a valuable asset.
  

How you will do it:

• A self-starter: You wake up, form a plan, and get going!

• Practice Extreme Ownership - including exhibiting a bias for action, a deep desire to understand all parts of our business, including our customers, and trades; taking risks, adapting and learning till you succeed; a mindset to persevere!

• Be open to feedback; listen, learn, and iterate. We’re all One Team!

• Live and breathe a customer-first mindset, one that cares deeply about the customer experience and sets new standards for service

Want to learn more? Keep Reading!

We are a mission-driven team and have a big vision to revolutionize the service industry. While on that journey, we recognize that building a startup is very hard. Turning vision into reality in a fast-growing environment takes superhuman efforts and is often one of the most difficult, yet rewarding, things one can do.

We do our best to ensure transparency during all stages of the interview process but we realize it's a lot of information to take in at once so we wanted to centralize everything to make it easier for you to navigate through. We have created a Talent Notion page which will help you learn more about us during the recruitment process.

We are spilling the Tea ???? on all things ResQ, click hereif you want access to the inside scoop Tell your friends, because sharing ???? is caring
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ResQ strongly believes that diversity of experience, perspectives, and background will result in a better environment for our employees and a better product for our users. ResQ is an equal opportunity employer. We do not discriminate against applicants based on race, colour, religion, sex, national origin, or disability, or any other status or condition protected by Ontario or local law. ResQ is committed to workplace diversity and will provide accommodation to applicants with disabilities throughout the hiring process.

Not Sure You Meet all the Requirements? We know the confidence gapcan get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!