Operations Associate

Hermès; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading luxury goods company in Toronto is seeking an Operations Associate to support the sales team. This role involves facilitating the full after sales process, ensuring optimal inventory management, and providing exceptional customer service. Ideal candidates will have at least 2 years of retail operations experience and strong communication skills.

Qualifications

• At least 2 years' experience in a retail after sales or operations role.
• Exceptional communication skills.
• Ability to stand, bend, crouch, lift up to 20 kg.

Responsibilities

• Coordinate after sales service, customer order tracking, and transaction processing.
• Facilitate stock transfers and assist with inventory counts.
• Provide sales support during peak hours, including cashiering.

Skills

Communication

Problem Solving

Organization

Attention to Detail

Customer Service

Tools

Excel

Job description

Hermès Canada

A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 20,000 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in over 300 stores around the world.

Hermès Canada has had a presence in Canada since 1987 and has over 100 employees, across four stores, located in: Toronto, Montréal, Vancouver, and Calgary, as well as our e-commerce activity, and corporate office. Family is at the heart of Hermès, and we are committed to being a Maison for All; a home where we make efforts to generate, support and advance the values of diversity and inclusion, both within our own walls and beyond. We look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our family. We support our individual team members' personal and professional success through a culture that values equality, individuality, and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves.

The Opportunity:

Reporting to the Operations Manager, the Operations Associate supports the sales team to provide exceptional service to our clients. The Operations Associate coordinates the full after sales process and provides on the floor sales support. The Operations Associate will understand all back of house and inventory processes and assist in ensuring optimal management of the store stock, including physical and system product flows (incoming and outgoing) and ensuring stock is constantly accurate and well-organized, in strict respect of the Group procedures.

Duties and responsibilities include:

• After Sales Service including product reception, processing, customer communication and follow up.
• Customer Order Tracking.
• Facilitate stock transfers, receiving and shipping.
• Coordinate uniform and packaging needs - ordering and delivery.
• Sales Support during peak hours including cashiering.
• Process transactions.
• Act as the local resource for store systems and applications including training, communicating and supporting the team.
• Assist with inventory counts and reconciliation and organization of the stockroom
• Assist with Inventory Control and Services as needed
• Support the needs of the sales associates and other team members to provide outstanding service to our customers.
• Respond graciously to all incoming telephone calls and emails with prompt and accurate information in order to satisfy both internal and external customers.
• Maintain cleanliness and organization of stock spaces.
• Supervise and provide ongoing feedback to vendors and housekeepers servicing the store to ensure Hermes standards are met.
• Proactively communicate information with Store leadership.

Key Requirements

• At least 2 years' experience in a retail after sales or operations role
• Exceptional communication skills - written and verbal and proven ability to work with customers
• Excellent problem solving and organization skills
• Flexible and hands on, humble
• Attention to detail with established computer system knowledge
• Team player
• Ability to stand, bend, crouch, lift up to 20 kg
• Proficient with Excel / IT tools