Operations Associate

IMCS Group; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A dynamic company is seeking an Operations Associate on a 12-month contract to support Uber Eats merchants across Canada. The role involves managing operational processes, enhancing communication audits, and tracking performance metrics. Ideal candidates will possess strong organizational abilities and have 1–2 years of relevant experience.

Qualifications

• 1–2 years of experience in operations or project management.
• Exceptional organizational skills and attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Manage and optimize operational processes and track recurring workflows.
• Oversee fraud investigations and ensure timely resolution.
• Coordinate multiple projects and ensure deliverables meet deadlines.

Skills

Organizational skills

Communication

Adaptability

Proficiency in technology

Job description

Partner Associate

12 Months Contract with possible extension

Toronto, ON

Who You Are

We are seeking a highly motivated, detail-oriented Operations Associate to join our dynamic team supporting Uber Eats merchants across Canada. In this critical contract role, you will manage and optimize operational processes, investigate merchant requests, and help drive the adoption of key platform features. Your organizational skills and attention to detail will ensure a seamless merchant experience and contribute directly to the growth of client.

As an Ops associate, you’ll be responsible for managing and tracking recurring operational processes, including identifying areas of opportunity, driving completion of tasks such as increasing adoption of certain features on the client platform, and coordinating with support teams. Your primary goal is to ensure that each process we track and manage yields the best merchant experience possible.

You’ll have the opportunity to work with a top-notch operations team and will get to see the impact of your work on a daily basis. This is a contract role, but you'll hold a critical position in helping grow client in Canada.

What You'll Do

• Operational Process Management: Run and track recurring operational workflows, establish new processes, and identify opportunities for improvement in collaboration with cross-functional teams.

• Merchant Support & Investigation: Oversee and program-manage fraud investigations raised by support teams, ensuring timely and thorough resolution.

• Communication Audits: Review and enhance communications for various markets, ensuring accuracy, clarity, and correct deployment.

• Performance Tracking: Monitor the progress of key initiatives, analyze adoption rates of new features, and report on process outcomes.

• Project Management: Coordinate multiple projects simultaneously, ensuring all deliverables meet internal deadlines and stakeholder requirements.

What You'll Need

• 1–2 years of experience in operations, project management, or a related field.

• Exceptional organizational skills with a keen eye for detail and the ability to manage multiple priorities in a fast-paced environment.

• Strong written and verbal communication skills.

• Adaptability and resilience in a dynamic, rapidly changing environment.

• Quick learner with proficiency in technology, including new software and systems.

• Self-motivated, proactive, and collaborative team player.