Bilingual Underwriting Operations Associate (12-month Contract)

CNA Insurance; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A leading insurance company is seeking an Underwriting Support Specialist to provide centralized underwriting assistance for automobile policies. The successful candidate will utilize internal systems for processing endorsements, ensure compliance, and work collaboratively with teams. Successful applicants will possess strong analytical skills, attention to detail, and be bilingual in English and French. This full-time role offers an opportunity to grow in a supportive environment committed to professional development.

Qualifications

• Degree or diploma required; aiming for Chartered Insurance Professional designation.
• Bilingual in English and French preferred.
• Proven customer service experience and interpersonal skills necessary.

Responsibilities

• Process mid-term change endorsements for automobile policies accurately.
• Communicate with Underwriters/Brokers for required information.
• Document underwriter rationale with each update.

Skills

Communication

Analytical skills

Organizational skills

Customer service

Education

University degree or college diploma

Chartered Insurance Professional designation

Tools

Microsoft Office Suite

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

Reporting to the Operations Manager, the overall purpose and objective of this position is to provide centralized, high volume underwriting support for Automobile Underwriting Departments across Canada. The successful candidate will be responsible for the following:

JOB DESCRIPTION:

RESPONSIBILITIES:

• Use CNA’s Internal Underwriting application to triage and process mid-term change endorsements for automobile policies ensuring completeness and accuracy in accordance with established guidelines.
• Use CAN’s internal systems to rate automobile policies.
• Communicate successfully with Underwriters/Brokers for verification and qualification of information as needed and to request information required to be part of the underwriting file.
• Determine Premiums for mid-term change endorsements accurately.
• Use premium system to Book endorsements and be able to handle Endorsement premium discrepancy.
• Triage Rush Requests within same business day.
• Manage endorsement requests through the public mailbox to completion between Field offices and Operations.
• Upload emails and endorsement correspondence to internal document management system.
• Familiarize and apply best business practices towards centralized service & maintain quality standards.
• Compare past term with new broker updates before making changes in CNA’s Underwriting application.
• Document underwriter rationale with each update.
• Advising UW of any missing information or further details required.
• Any red flags noticed – sanction/restricted countries sales, new/open claims, prior notes/emails advising subjectivities, risk control o/s, critical recs, outstanding premium, etc.

In all responsibilities and interactions, all employees are expected to adopt and align with CNA’s Winning Behaviours – to be externally focused, accountable, collaborative, innovative, inclusive and continuously learning.

QUALIFICATIONS:

• University degree or college diploma and aspire to attain or has been granted the Chartered Insurance Professional designation
• Excellent communication skills, both written and verbal in English and French.
• A proven track record in customer service coupled with excellent interpersonal skills. Strong analytical, organizational and time management skills. Must be detail oriented.
• Customer service focused. Excellent written and verbal communication skills.
• Ability to conceptualize details and develop action plans for problem solving and decision-making.
• Ability to work both independently and within a team environment with limited supervision
• Knowledge of Microsoft Office Suite and other business-related software.

At CNA, we are committed to providing equal employment opportunities to all employees and applicants. It is our policy to provide equal employment opportunities to employees and applicants based on job-related qualifications and ability to perform a job. If you require an accommodation during the hiring process or upon hire, please inform Human Resources. If a selected applicant requests accommodation during the recruitment process, CNA will consult with the applicant in order to provide suitable accommodation that takes into account the applicant’s accessibility needs.