Operations Associate

FedEx Group; Montreal; On-site; CAD 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated administrative professional to join their Service Centre team. This role involves providing exceptional customer service, processing Customs documents, and ensuring compliance with company policies. The ideal candidate will possess strong organizational and time-management skills, with a keen attention to detail. You will have the opportunity to mentor new hires and support the operations team in a dynamic work environment. If you thrive in a fast-paced setting and are eager to contribute to a leading organization, this position is perfect for you.

Qualifications

• 1 year of experience in administration or customer service required.
• Strong attention to detail and organizational skills essential.

Responsibilities

• Provide excellent customer service and resolve problems effectively.
• Process Customs documents and perform data entry tasks.

Skills

Customer Service

Problem Resolution

Time Management

Organizational Skills

Interpersonal Skills

Microsoft Office

Bilingual (English/French)

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Microsoft SharePoint

Microsoft Outlook

Job description

POSITION OVERVIEW
Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES

1. Provide excellent customer service and problem resolution in accordance with policies and processes for customers
2. Verify and process Customs documents
3. Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
4. Data entry of (e.g., freight bill entry)
5. Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
6. Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
7. Review all driver collect shipments
8. Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
9. Support operations team/colleagues as needed
10. Assist with mentoring of new hires (e.g., Operations Associates)
11. Comply with all applicable laws/regulations, as well as company policies/procedures
12. Perform other duties as required

DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

1. High School Diploma or GED equivalent, required
2. One (1) year of work experience in administration, customer service or related field
3. Experience in the transportation or LTL industry
4. Strong time-management and organizational skills, including strong attention to detail
5. Good interpersonal and problem-solving skills
6. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
7. Ability/willingness to learn new applications, software, systems, and equipment as required
8. Ability to manage competing and changing priorities
9. Strong verbal, reading and written communication skills
10. Bilingual (English/French) preferred; required in Quebec

WORKING CONDITIONS
Hours may vary due to operational need
Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

Preferred Qualifications: Monday-Friday, 16:00-00:30

Pay Transparency:

Pay:

Additional Details: