Operations and Systems Support Advisor

Geosam Capital; Laval; Hybrid; CAD 80,000 - 105,000; Full time

Job summary

City of Laval seeks an experienced IT professional to act as a super-user and provide operational support for systems and applications. You will train business users, coordinate maintenance, evolution, and transformation needs, and ensure data integrity across platforms.

Under supervision, you will develop and modify management reports and dashboards, validate issues, and participate in large-scale projects from development to implementation, while coordinating business process mapping and

Qualifications

• Bachelor's degree in administration – concentration in information systems, MIS, or relevant field.
• Four (4) years of relevant experience in the role.

Responsibilities

• Advise users on the use of systems and applications in your area of expertise.
• Develop and modify management reports and dashboards to meet recurring or ad-hoc needs.
• Provide support to users who generate and consult reports.
• Analyze issues and anomalies, propose solutions, and coordinate resolutions.
• Analyze change requests and participate in testing to ensure IT solutions meet business needs.
• Coordinate steering activities and represent your unit in maintenance/evolution projects.
• Validate, analyze, and monitor data integrity and coordinate access requests.

Skills

Analytical ability

Collaboration

Initiative/autonomy

Client orientation

Results orientation

Openness to diversity

Mastery of project management

Problem-solving

Education

Bachelor's degree in administration – information systems or MIS

Job description

STATUS: Permanent

JOB POSTING NUMBER: 4464

POSTING PERIOD: From September 29 to October 5, 2026

SALARY: Class 6 – from $79,533.04 to $104,616.96 / year

SCHEDULE: 33.75 hours per week, DAY; MONDAY to FRIDAY - 08:30 to 16:30

WORKING MODE: Hybrid

WORK LOCATION: Citizen Experience Department - 1333 Chomedey Boulevard, Laval, H7V 3Z3

The challenges that await you

Under the authority of your immediate supervisor, you act as a super-user and provide operational support for a set of systems and applications in your area of expertise, ensure ongoing training for business users and other process experts in your administrative unit, and coordinate within your department regarding the definition and development of various maintenance, evolution, and transformation needs of the technology solutions for which your department is responsible.

You validate and monitor data integrity and ensure quality and relevance for the systems and application in your area of expertise. You are also required to monitor and coordinate various access requests to the technology solutions you support.

You produce various management reports, feed dashboards, and participate in a range of large-scale projects in the development, integration, and implementation of solutions and technological platforms in your business area.

Finally, you coordinate activities related to business process mapping and participate in their optimization.

More specifically, you will be called to:

• As an expert, advise users of the service regarding the use of systems and applications in your area of expertise.
• Be responsible for the development and modification of various management reports and dashboards to meet recurring or ad-hoc needs. Provide support to users who generate and/or consult certain reports themselves.
• Conduct a preliminary analysis on issues and/or anomalies reported by users of the systems and applications in your area of expertise, propose solutions, make corrections as needed, or solicit the contribution of the Innovation and Technology Service or service providers. Follow up on the resolutions to various issues, problems, and/or anomalies related to business priorities.
• Analyze change requests, modifications, and/or additions to the systems and applications in your area of expertise, propose solutions in support of business processes, and actively participate in testing to ensure the quality of technology solutions from a business and user perspective. Ensure integration and follow up on approved changes, modifications, and additions related to business priorities.
• Coordinate all steering activities and represent your administrative unit regarding maintenance, evolution, and transformation projects of the systems and applications in your area of expertise to ensure optimal performance and operational quality of the systems.
• Participate in design validation workshops with users.
• Validate, analyze, and monitor the integrity and consistency of system data, perform data maintenance activities, make necessary corrections, and ensure appropriate communications with all stakeholders to maintain data integrity and confidentiality and the proper functioning of applications.
• Analyze and coordinate various service requests, access requests to the technology solutions of your service, and needs for computer equipment and software.

Additionally, you will be called to

• Ensure the maintenance of logging of various actions (addition, removal, deletion, etc.) concerning access and permissions and access to the systems and applications of your service while ensuring compliance with the City's information security policy.
• Act as a consultant on issues concerning work processes, analyze the targeted process, produce the mapping, and submit improvement solutions.
• Coordinate activities surrounding the mapping of business processes of the Service: develop and update the work plan, initiate communications, and organize working workshops.
• Exercise technical and professional supervision: provide advice and explain to your colleagues the methods and procedures, the application of certain directives or policies.
• Develop and disseminate training and information programs to various users of existing information systems and during the implementation of new systems.
• Update specific application procedures and communicate to all users the additions and/or modifications made to instructions and procedures.
• Organize and participate in meetings, discussions, or encounters with employees from other divisions or City Services and/or representatives of external organizations to examine issues relevant to your area of expertise and find appropriate solutions.
• Periodically write and submit any relevant working document or report to your supervisor.

The ideal profile for us

• Education acquired through a bachelor's degree in administration – concentration in information systems, a bachelor's degree in management information systems, or any other relevant field;
• Have four (4) years of relevant experience in the role.

Skills

• Analytical ability
• Collaboration
• Initiative/autonomy
• Client orientation
• Results orientation
• Openness to diversity
• Mastery of project management
• Problem-solving

The benefits of being part of our team

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working with pleasure.
For this position, we offer competitive working conditions and social benefits:

• 3 weeks of annual vacation (pro-rated for the months worked in the first year);
• 16.5 public holidays per year including several days off during the holiday season;
• 3 weeks of paid sick days at the beginning of the year;
• Comprehensive group insurance package;
• Defined benefit pension plan;
• Work schedule allowing for work-life balance;
• Work location easily accessible with free parking;
• Employee assistance program (EAP);
• Possibility of accumulating overtime;
• Reimbursement of professional dues;
• Priority access to a CPE daycare.

Only those who meet the requirements will be contacted.

The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.

If you need special accommodations to participate in the selection process, please let us know as soon as you receive your invitation.