Operations and Systems Support Advisor

Ville de Laval; Laval (administrative region); Hybrid; CAD 80,000 - 105,000; Full time

Benefits offered by this job

3 weeks annual vacation

16.5 public holidays per year

3 weeks paid sick days

Group insurance

Defined benefit pension plan

Work-life balance

Free parking

Employee assistance program

CPE daycare access

Job summary

Ville de Laval is seeking an operations and systems support advisor to act as a super-user, provide operational support for a set of systems, and coordinate maintenance, evolution, and transformation projects in the department. You will validate data integrity, monitor access requests, and produce dashboards for leadership decisions.

Ideal candidates hold a bachelor’s degree in information systems or MIS and have four years of relevant IT experience, including ERP, SharePoint, and Power BI

Qualifications

• Bachelor's degree in administration with a concentration in information systems or MIS; relevant field.
• Four (4) years of IT systems experience, including steering IT systems in all facets.
• Experience extracting and processing ERP databases (Oracle type).
• Experience managing SharePoint sites and using the Microsoft Office Suite.
• Experience developing and disseminating training and information programs.
• Experience producing reports and presentations and operating data with Power BI or similar tools.

Responsibilities

• Coordinate steering activities and represent your unit on maintenance, evolution and transformation projects.
• Analyze change requests and propose solutions; participate in testing to ensure quality.
• Preliminary analysis of issues and anomalies; implement corrections or coordinate with IT partners.
• Develop and modify management reports and dashboards for recurring or one-time needs.
• Organize meetings with internal and external stakeholders to address issues and solutions.

Skills

Analytical ability

Collaboration

Initiative/autonomy

Client orientation

Results orientation

Openness to diversity

Rigor/quality assurance

Problem-solving

Education

Bachelor's degree in administration – information systems

Bachelor's degree in management information systems

Tools

SharePoint

Microsoft Office Suite

Power BI

Oracle ERP databases

Job description

STATUS: Permanent

JOB POSTING NUMBER: 4559

POSTING PERIOD: Indeterminate

SALARY: Class 6 – from $79,533.04 to $104,616.96 / year

SCHEDULE: 33.75 hours per week, DAY; MONDAY to FRIDAY - 08:30 to 16:30

WORK MODE: Hybrid

WORK LOCATION: 1333 boul. Chomedey, 3rd floor, Laval, H7V 3Y1

The challenges that await you

As an operations and systems support advisor, you act as a super-user and provide operational support for a set of systems and applications in your area of expertise, ensure ongoing training for business users and other process experts in your administrative unit, and coordinate within your department regarding the definition and development of various maintenance, evolution, and transformation needs for the technology solutions for which your service is responsible.

You validate and monitor data integrity and ensure its quality and relevance for the systems and applications in your area of expertise. You are also required to monitor and coordinate various access requests to the technology solutions you support.

You produce various management reports, feed dashboards, and participate in a range of large-scale projects in the development, integration, and implementation of solutions and technological platforms in your business area.

Finally, you coordinate activities related to business process mapping and participate in their optimization.

And more specifically:

• You coordinate all steering activities and represent your administrative unit regarding maintenance, evolution, and transformation projects of the systems and applications in your area of expertise to ensure optimal performance and operational quality of the systems.

• You analyze change requests, modifications, and/or additions to the systems and applications in your area of expertise, propose solutions to support business processes, and actively participate in testing to ensure the quality of technology solutions from a business and user perspective. You ensure integration and follow up on approved changes, modifications, and additions related to business priorities.

• You conduct preliminary analysis on issues and/or anomalies reported by users of the systems and applications in your area of expertise, propose solutions, make corrections as needed, or solicit the contribution of the Innovation and Technology Service or service providers. You ensure follow-up on resolutions to various issues, problems, and/or anomalies related to business priorities.

• You are responsible for developing and modifying various management reports and dashboards to meet recurring or one-time needs. You provide support to users who generate and/or consult certain reports themselves.

• You organize and participate in meetings, discussions, or gatherings with employees from other divisions or City Services and/or representatives from external organizations to examine issues relevant to your area of expertise and find appropriate solutions.

The ideal profile for us

• Hold a bachelor's degree in administration – concentration in information systems, a bachelor's degree in management information systems, or any other relevant field;
• Have four (4) years of relevant experience in the role, including:

- In steering IT systems in all its facets;
- In extracting and processing ERP databases (Oracle type);
- In managing and administering SharePoint sites and using the Microsoft Office Suite;
- In developing and disseminating training and information programs to various users;
- In producing various reports and presentations;
- In operating and analyzing data with Microsoft Power BI or comparable tools is desirable.

Skills

• Analytical ability
• Collaboration
• Initiative/autonomy
• Client orientation
• Results orientation
• Openness to diversity
• Rigor/quality assurance
• Problem-solving

The benefits of being part of our team

Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working in a pleasant environment.
For this position, we offer competitive working conditions and social benefits:

• 3 weeks of annual vacation (pro-rated for the months worked in the first year);
• 16.5 public holidays per year including several days off during the holiday season;
• 3 weeks of paid sick days at the beginning of the year;
• Comprehensive group insurance package;
• Defined benefit pension plan;
• Work schedule allowing for work-life balance;
• Work location easily accessible with free parking;
• Employee assistance program (EAP);
• Priority access to a CPE daycare.

Only candidates meeting the requirements will be contacted.

The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.

If you require special accommodations to participate in the selection process, please let us know as soon as you receive your invitation.