Operations Analyst

GTT, LLC; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

GTT, LLC in Toronto is seeking an Operations Support Specialist to manage international logistics, billing and administrative tasks on-site. You will handle pre-approvals, ISFs, freight tracking and invoicing in Epicor Prophet 21, ensuring accurate records and timely issue resolution.

The role requires strong analytical and communication skills, attention to detail, and the ability to multi-task in a fast-paced environment. This is an on-site position in Toronto.

Qualifications

• 3+ years of experience in international logistics, including billing and admin context.
• Strong attention to detail, accuracy and integrity in billing and logistics.
• Ability to multi-task and prioritise in a fast-paced environment.
• Analytical thinker comfortable with problem-solving.
• Excellent verbal and written communication skills.
• Experience with Epicor Prophet 21 or similar ERP/order management systems is ideal.
• Post-secondary education preferred.

Responsibilities

• Coordinate pre-approvals for pending shipments.
• Vet, file, update and log ISFs based on supplier shipment details.
• Track FCLs and LCLs through sea, rail and trucking portals.
• Update Logistics Management Sheet from Port of Departure to Empty Return.
• Notify internal teams and warehouses about shipment issues and resolutions.
• Prepare and send final shipping document bundles to warehouses.
• Verify and submit import clearance documents to US and Canadian brokers.
• Ensure MTRs conform to standards and customer requirements.
• Process shipment invoicing in Epicor Prophet 21.
• Generate and issue special charge invoices as needed.
• Validate and process third-party logistics and service provider invoices.
• Assist with non-conformance reports, credits, debits and invoices.
• Act as backup for clerical tasks during vacations/peak periods.
• Support continuous improvement initiatives and knowledge management in Epicor Prophet 21.
• Update SOPs as required and participate in other projects.

Skills

International logistics

Billing processes

Attention to detail

Multi-tasking

Analytical thinking

Communication skills

Microsoft Office

Epicor Prophet 21

Education

Post-secondary education

Tools

Epicor Prophet 21

Microsoft Office Suite

Job description

Job Title: Operations Support International Logistics, Billing, and Administration
Location: Toronto
Work Schedule: 8:30 AM 5:00 PM (Fully On-Site)

About the Role

We are seeking a detail-oriented and proactive Operations Support Specialist to join our team. This role plays a crucial part in managing international logistics, billing, and administrative tasks, ensuring seamless operations from shipment pre-approvals to invoicing and issue resolution. If you thrive in a fast-paced logistics environment, have strong analytical skills, and enjoy problem-solving, we'd love to hear from you.

Key Responsibilities Logistics & Operations Support

• Coordinate with the team on pre-approvals for pending shipments.
• Vet, file (via customs broker), update, and log Importer Security Filings (ISFs) based on shipment details from suppliers.
• Track Full Container Loads (FCLs) and Less than Container Loads (LCLs) through sea, rail, and trucking portals, as well as freight forwarders.
• Update Logistics Management Sheet from Port of Departure to Empty Return.
• Notify internal teams and warehouses (customers) about shipment issues and assist in finding quick resolutions.
• Prepare and send final shipping document bundles to warehouses.
• Verify and submit import clearance documents to U.S. and Canadian customs brokers.
• Ensure Material Test Reports (MTRs) conform to industry standards and special customer requirements.
• Process shipment invoicing in Epicor Prophet 21.
• Generate and issue special charge invoices as needed.
• Validate and process third-party logistics and service provider invoices to ensure proper billing to warehouses.
• Assist with non-conformance report resolution, including investigating, issuing credits, debits, and invoices.
• Act as primary backup for clerical and administrative tasks during vacations or peak workload periods.
• Assist in continuous improvement initiatives and support knowledge management in Epicor Prophet 21.
• Update assigned Standard Operating Procedures (SOPs) as required.
• Participate in other relevant projects as they arise.

Qualifications & Skills

• 3+ years of experience in international logistics (billing and administrative experience is a plus).
• Strong attention to detail, accuracy, and integrity in handling logistics and billing processes.
• Ability to multi-task and prioritize in a fast-paced environment.
• Analytical thinker who can approach problem-solving at both macro and micro levels.
• Excellent verbal and written communication skills.
• Strong interpersonal and emotional intelligence skills to collaborate effectively with various teams.
• Proficiency in Microsoft Office Suite (Intermediate-Advanced level).
• Experience with Epicor Prophet 21 or other ERP/order management systems is an asset.
• Some post-secondary education preferred.

Why Join Us?

• Opportunity to work in a dynamic, fast-paced logistics environment.
• Hands-on experience with international shipments, billing, and process improvement.
• A collaborative team culture with opportunities for learning and growth.