Operations Agent - Etobicoke

Paladin Security Group; Toronto; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Benefits package

On-Demand Pay

License reimbursement

Uniforms with tailoring allowances

Training & advancement

Corporate perks

Job summary

Paladin Security Group is seeking an Operations Agent in Etobicoke to support real-time security operations, monitor multiple systems, and coordinate field staff. You will manage alarms, access control, and CCTV feeds while handling calls and emails in a fast-paced environment.

The role offers competitive pay, benefits, and opportunities for ongoing training and advancement within a team that values reliability, responsiveness, and top-tier customer service.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills with professional telephone etiquette.
• Ability to work effectively in a fast-paced environment.
• Proven ability to work independently while contributing to a collaborative team.

Responsibilities

• Monitor real-time security operations and system monitoring across the network.
• Manage CCTV, access control, and fire/life safety feeds.
• Handle inbound and outbound calls and emails per company standards.
• Assist with dispatch, incident call taking, and real-time staff deployment.
• Support field staff with shift check-ins and schedule updates.
• Communicate with clients to troubleshoot issues and provide professional service.
• Generate and distribute operational reports such as Open Shift Lists.
• Perform routine admin tasks including safety check-ins and daily updates.

Skills

Communication skills

Customer service

Phone etiquette

Fast-paced

Independent & team-oriented

Job description

Position Overview

Title: Operations Agent - Etobicoke
Employment Type: Full-Time
Pay Rate: $19.23/hour
Location: Etobicoke
Schedule: Continental Rotation (0800-2000 / 2000-0800)
Overtime Methodology: Averaging Agreement — overtime paid after 84 hours

Site Overview

Operating out of our Etobicoke command hub, our Operations team serves as the central communications engine for field operations and client services. This high-energy environment relies on real-time monitoring, multi-system integration, and seamless coordination to keep facilities secure and field teams fully supported 24/7.

What You'll Be Doing

As an Operations Agent, you will play a critical role in managing real-time security operations, system monitoring, and communication channels across our network. Your core responsibilities include:

Monitoring fire and life safety systems, access control networks, and CCTV feeds.

Handling inbound and outbound operational calls and emails promptly and professionally according to company standards.

Assisting with dispatch, incident call taking, and the real-time tracking and deployment of security staff.

Supporting field staff with shift check-ins, emergency support, schedule updates, and shift change requests.

Communicating directly with clients to troubleshoot issues and deliver clear, professional customer service.

Generating and distributing key operational reports, such as Open Shift Lists, to management teams.

Completing routine administrative tasks, including safety check-ins, email audits, and daily status updates.

Must Haves

Excellent written and verbal communication skills.

Strong customer service skills with professional telephone etiquette.

Ability to work effectively in a fast-paced environment.

Proven ability to work independently while contributing to a collaborative team.

Nice-to-Haves

Prior experience in security, dispatch, or monitoring roles.

What's In It For You?

Competitive pay rate of $19.23/hour and a comprehensive benefits package.

Access to On-Demand Pay (work today, get paid today).

Security license reimbursement.

Free uniforms with dry cleaning and tailoring allowances.

Ongoing training and career advancement opportunities.

Additional corporate perks and discounts.

Why Join Our Team?

Paladin Security: Great Place To Work Certified 2026 – Making the World a Safer and Friendlier Place because we CARE !

The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

Paladin Security uses AI-based tools as part of our recruitment process to assist with resume screening and candidate assessment. These tools do not make final hiring decisions. All applications are reviewed by a member of our hiring team. We regularly evaluate our systems to minimize bias and ensure compliance with applicable human rights and privacy legislation.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.