Operational & Technical Services Representative

The Ontario Clean Water Agency; Mississauga; On-site; CAD 76,000 - 110,000; Full time

Job summary

The Ontario Clean Water Agency is seeking an Operational & Technical Services Representative to lead IT infrastructure and cybersecurity initiatives. The role involves supporting various operations across the province, enhancing service and technology delivery, and ensuring reliable water services to communities. Candidates should have experience with relevant technologies and a commitment to supporting sustainable operations.

Qualifications

• Experience with SCADA, Maximo WMS, PDM, Wonderware.
• Knowledge of Microsoft Azure Technologies.
• Ability to manage cybersecurity systems.

Responsibilities

• Provide IT infrastructure and cybersecurity management and support.
• Develop operational plans and standards in line with GO-ITS.
• Manage network topology and cybersecurity systems.

Skills

IT infrastructure management

Cybersecurity management

Technical consulting

Network infrastructure development

Asset lifecycle management

Job description

Operational & Technical Services Representative

Job Term (1) : Permanent

Job Code : 5A003

Salary : $76,231 - $109,842 per annum

Posting Status : OPEN

File No. : OCWA-77-25-IT

Job ID : 230313

Job Closing : June 6, 2025

The Ontario Clean Water Agency (OCWA) is committed to Our Communities, Our Environment, and Our People. As a trusted partner to municipalities, First Nations communities, businesses, governments, and institutions across Ontario, we provide comprehensive water and wastewater solutions. We work closely with our clients to help build sustainable communities and ensure the delivery of safe, reliable drinking water to thousands of Ontarians daily.

Join our team as an Energy professional with OCWA

Reporting to the Director, Infrastructure Technical Solutions, your responsibilities will include :

• Providing IT infrastructure, cybersecurity management, and consulting services for new initiatives, and supporting operations managers across the province through coordination of technical services for existing and new technologies (e.g., SCADA, Maximo WMS, PDM, Wonderware).
• Leading the ongoing operation and maintenance of the branch’s customized computer systems and information processing services.
• Developing and implementing operational plans, policies, procedures, standards, and best practices in line with GO-ITS standards.
• Offering technical briefings, advice, and recommendations to OCWA management and external clients regarding network infrastructure, cybersecurity issues, and strategies.
• Leading the development and deployment of network architecture at water and wastewater facilities across the province, including hardware infrastructure and remote connectivity assessments.
• Managing the infrastructure asset lifecycle, including risk analysis, asset replacement planning, and developing policies for performance monitoring and failure analysis.
• Coordinating control system emergency responses to ensure operational continuity and compliance, including after-hours support and contingency planning.
• Managing the province-wide network topology, hardware / software, and cybersecurity systems such as VPNs, firewalls, and intrusion detection systems, and monitoring logs for suspicious activity.
• Supporting identity and security infrastructure using Microsoft Azure Technologies, including administering Azure Active Directory, configuring access policies, and ensuring secure cloud-based authentication.

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Technical Service Representative • Mississauga, Peel Region, Canada