Customer Service Representative, Managed Services

Buzz; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company in managed services is seeking a Customer Success Representative to oversee key client accounts. The role involves managing client relationships, ensuring successful campaign delivery, and providing strategic guidance. The ideal candidate has a strong marketing background and agency experience, along with excellent interpersonal skills. Competitive salary and growth opportunities in a remote-first environment are offered.

Benefits

Competitive salary and benefits

Opportunity to work with a dynamic team

Growth and development opportunities

Remote-first work environment

Qualifications

• 3+ years of experience in client management or customer success.
• Strong understanding of marketing strategies and tactics.
• Exceptional communication and interpersonal skills.

Responsibilities

• Manage a portfolio of client accounts and ensure successful delivery.
• Develop strong relationships with clients and provide strategic direction.
• Monitor client satisfaction and address issues promptly.

Skills

Client Management

Marketing Strategies

Communication

Project Management

Problem Solving

Tools

CRM Systems

Marketing Automation Tools

Job description

Customer Success Representative, Managed Services

Reports To : Customer Success Representative, Team Lead

Job Overview

We are seeking a highly motivated and experienced Customer Success Representative, (Managed Services) to manage key managed services client accounts and campaigns. This individual will play a vital role in ensuring that clients achieve their desired results while providing strategic direction to our internal teams, including copywriters and inbox managers. The ideal candidate will have a background in marketing, with a preference for candidates who have agency experience.

Responsibilities

• Manage a portfolio of managed services client accounts, ensuring timely and successful delivery of campaigns and services.
• Act as the main point of contact for clients, developing strong, lasting relationships built on trust and delivering value.
• Provide strategic direction to copywriters and inbox managers to ensure that campaigns are aligned with client objectives and brand guidelines.
• Collaborate with clients to understand their goals, define project scope, and track performance to ensure alignment with KPIs.
• Proactively identify opportunities for upselling and expanding service offerings.
• Monitor client satisfaction and ensure all issues are addressed in a timely and professional manner.
• Report on key metrics and performance to clients, providing recommendations for ongoing optimization.
• Lead and manage client meetings, ensuring clear communication and setting expectations for all stakeholders.
• Collaborate closely with internal teams to ensure seamless execution of campaigns and services.

Qualifications

• 3+ years of experience in client management, marketing, or customer success, preferably in an agency environment.
• Strong understanding of marketing strategies and tactics, including email marketing, content strategy, and campaign management.
• Proven track record in managing complex client relationships and driving business growth.
• Exceptional communication and interpersonal skills, with the ability to manage multiple stakeholders and teams.
• Ability to think strategically and provide actionable insights to clients.
• Highly organized and detail-oriented with excellent project management skills.
• Strong problem-solving abilities and a client-first mindset.
• Experience with multi-channel outreach.
• Experience with marketing automation tools and CRM systems is a plus.

Why Join Us

• Competitive salary and benefits
• Opportunity to work with a dynamic and collaborative team
• Growth and development opportunities within the company
• A remote-first work environment

Opportunity to advance into a team lead role

Seniority level

Not Applicable

Employment type

Full-time

Software Development

J-18808-Ljbffr

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