Customer Service Representative

Aspire Lifestyles; Toronto; Remote; CAD 60,000 - 80,000; Full time

Job summary

Aspire Lifestyles is seeking Remote Lifestyle Concierges to deliver outstanding customer service while working from home. In this role, you will manage client inquiries and ensure high-quality support, with full-time hours and competitive pay. Candidates should have relevant experience, a positive attitude, and the ability to work flexible hours including weekends.

Benefits

Comprehensive benefits plan

Paid Time off

Paid training program

Career advancement opportunities

$2.00 / hr shift differentials for evening hours

Qualifications

• 2 years of customer service experience required.
• 1 year of Call Center experience preferred.
• Prior experience in the Hospitality or Travel industries preferred.

Responsibilities

• Provider high-quality support to clients from home.
• Handle incoming enquiries and resolve issues promptly.
• Maintain exceptional standards in customer interactions.

Skills

Customer Service

Strong internet skills

Call Center experience

Ability to multitask

Positive attitude

Education

High school diploma or equivalent

Job description

Are you passionate about helping others and delivering outstanding customer service? Aspire Lifestyles Services Limited is a recognised leader in the customer service industry, and we’re looking for enthusiastic individuals to join our team as Remote Lifestyle Concierges.

In this role, you'll provide high-quality support to our valued clients – all from the comfort of your own home. You'll handle incoming enquiries, resolve issues promptly and professionally, and ensure every interaction meets our exceptional standards.

If you're looking for a rewarding customer service career with the flexibility of remote working, we’d love to hear from you.

• Must be located in ONTARIO

We offer :

• Full-time (up to 40 hrs a week), 8-hour shifts, Permanent fixed schedules
• A comprehensive benefits plan after only 30 days of employment including the opportunity to participate in our RRSP program with company match after 1 year
• Paid Time off
• Paid training program
• Career advancement opportunities – we want you to grow with us!
• 20.00 / hr with the potential to earn a monthly bonus!
• We offer a $2.00 / hr shift differentials for all hours worked after 7pm ET
• MUST be able to work Full Time.
• MUST be able to work Afternoons and Weekends - We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.

Here’s what you bring to the team :

• The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.
• Strong internet skills - Proficiency in navigating multiple systems simultaneously.
• Ability to work in a fast paced, structured call center environment servicing customers through inbound and outbound virtual channels (phone and email).
• Respond to customer inquiries promptly and professionally.

Please note that successful candidates must meet the following criteria to Work from Home :

• Must provide a private at-home office space, with a lockable door, free of distraction.
• Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.
• Internet connection must be direct from modem / router to equipment via hard wired ethernet cord capable of continuously supporting excellent call quality and high-speed response rate. ( Cannot use Wi-Fi or Wi-Fi Pods)
• No Satellite providers - We are unable to use Satellite due to the impact on call quality and the stability of service.

Qualifications :

• High school diploma or equivalent is required.
• Must be able to pass a pre-employment background screening.
• 2 years of customer service experience required.
• 1 year of Call Center experience preferred.
• Prior experience in the Hospitality or Travel industries preferred.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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