Ontario Works Case Manager - In-Office with Site Work

Norfolk County; Central Ontario; On-site; CAD 43,000 - 54,000; Full time

Job summary

Norfolk County in Southwestern Ontario is seeking a Case Manager for Ontario Works. You will assess eligibility, identify barriers, and connect clients with resources to support stability and employment.

This temporary full-time role (35 hours/week) is based in Simcoe, with in-office duties and potential site work. Candidates need a university degree plus experience, and a valid Ontario driver’s license.

Qualifications

• Four-year honours degree or equivalent with related experience.
• Over two years of related work experience in social services or counselling.

Responsibilities

• Interview program participants and collect information on history, living arrangements and finances.
• Determine initial and ongoing eligibility under the Ontario Works Act and policies.
• Monitor ongoing eligibility and verify declared income.
• Approve trustees for applicants under 18 and others needing trustees.
• Develop action plans and refer to internal programs and external agencies.
• Assess eligibility for life stabilization expenses for Ontario Works participants.
• Record and recover overpayments and terminate cases as needed.
• Present evidence in court in cases of fraud when required.
• Analyze participation and impose sanctions for non-compliance.

Skills

Driver's license

Interpersonal skills

Office software

OHSA awareness

Education

Four year (Honours) University Degree

Three year university degree + two year college diploma

Tools

SAMS

Job description

Norfolk County in Southwestern Ontario is seeking a Case Manager for Ontario Works. You will assess eligibility, identify barriers, and connect clients with resources to support stability and employment.

This temporary full-time role (35 hours/week) is based in Simcoe, with in-office duties and potential site work. Candidates need a university degree plus experience, and a valid Ontario driver’s license.