179-26-6 - Case Manager - OW

Six Nations of the Grand River; Ohsweken; On-site; CAD 55,000 - 75,000; Full time

Job summary

Six Nations of the Grand River seeks a Case Manager to provide comprehensive Ontario Works case management in a First Nations community. You will assess needs, formulate personalized service plans, and connect clients with resources to foster independence.

Responsibilities include documentation in the information system, referrals to community programs, and regular client meetings. Travel within the community and to related agencies is required.

Qualifications

• University or College Diploma in Social Work/Human Services or related field with one year of experience in Social Assistance or related Human Service setting.
• Ontario Secondary School Diploma or Equivalent with at least three years of experience in a Social Assistance or related Human Service setting
• Knowledge of the Ontario Works Act, Regulations and Policy Directives
• Valid driver's license and access to a reliable vehicle
• Successful completion of a criminal background check

Responsibilities

• Conducts detailed assessments of employability needs and barriers for clients, spouses, and adult dependents
• Prepares and makes referrals to community programs and external agencies
• Develops phased participation plans addressing employment barriers and referrals to SATF projects
• Monitors continued eligibility for financial assistance and client participation
• Schedules regular meetings for supportive counseling, skills training and reviews
• Maintains confidential client records and prepares reports

Skills

Social work

Case management

Interpersonal skills

Communication skills

Education

University/College Diploma in Social Work or related

OSSD or equivalent + 3 years social service experience

Tools

Case management software

Microsoft Office

Job description

Applicants from Six Nations and other First Nations will be given preference to deliver programs and services in a First Nations community.

JOB SUMMARY

The Case Manager Reports to and works under the direction and supervision of the Ontario Works Case Manager Team Lead.

Type

Full-Time

Closing Date

October 1, 2026

Hours of Work

35hrs/week

Wage

*A competitive compensation package will be offered commensurate with qualifications. *

BASIC QUALIFICATIONS

• University or College Diploma in Social Work/Human Services or related field with one (1) year of experience in Social Assistance or related Human Service setting; OR
• Ontario Secondary School Diploma or Equivalent with at least three (3) years of experience in a Social Assistance or related Human Service setting
• Knowledge of the Ontario Works Act, Regulations and Policy Directives
• Valid driver"s license and access to a reliable vehicle
• Successful completion of a criminal background check

REPORTING RELATIONSHIP

Reports to and works under the direction and supervision of the Ontario Works Case Manager Team Lead.

PURPOSE & SCOPE OF THE POSITION

The Ontario Works Case Manager is responsible for providing comprehensive case management services to individuals and families receiving assistance under the Ontario Works program. This includes evaluating clients' needs, formulating personalized service plans, and connecting clients with necessary resources and supports to foster financial independence and self-sufficiency. The role also entails thorough documentation within the information system, encompassing assessments, monitoring, as well as detailed progress notes and the creation of client-specific and caseload reports. The Ontario Works Case Manager plays a crucial role in supporting individuals in need within the framework of the Ontario Works Act & Regulations.

KEY DUTIES & RESPONSIBILITIES

Technical Functions

• Detailed knowledge of Ontario Works Act, Regulations and Directives
• Completes application forms for assistance
• Conducts detailed assessments of employability needs and barriers for clients, spouses, and adult dependents
• Prepares and makes referrals to community programs, external agencies, and clinical assessments based on needs assessment results
• Develops phased participation plans with clients to address employment barriers, including internal and external services like Skills Acquisition and Training Fund (SATF) projects
• Monitors continued eligibility for financial assistance and client participation
• Schedule regular meetings with clients for supportive counseling, skills training, and progress reviews
• Monitors client participation in referral programs and maintains regular contact with these programs
• Schedule formal review meetings every three months to assess progress and update participation plans
• Participates in client orientation and group work sessions as required

Administrative Functions

• Prepares referral documentation and participation reporting requirements for clients and referral programs/agencies
• Prepares monthly budget worksheets based on income statements
• Maintains accurate and confidential client records in compliance with program policies and regulations
• Ensure timely and accurate processing of financial assistance payments
• Records the results of assessments conducted and plans developed on the basis of these assessments (goals, progress indicators, service assignments, referrals, placements)
• Records all contacts with and about clients with notes arising from these contacts in the information system
• Updates existing client information as appropriate (e.g. education history, financial resource history, external service providers, documents received, phone numbers, addresses)
• Prepares or participates in the development of statistical/financial reports as directed
• Determines, in consultation with the client and the Ontario Works Case Manager Team Lead, when a temporary and/or permanent deferral from participation is warranted in an ongoing case
• Attends and participates in administrative reviews of client complaints and any subsequent provincial tribunal or court appeals as directed
• Prepares and responds to electronic, faxed and written correspondence as appropriate and in a timely manner
• Attends staff meetings, workshops and training as required

Communications Functions

• Receive and respond to telephone inquiries from clients and other agencies
• Advocate on behalf of clients to ensure they receive the necessary supports and services
• Provides written notification to clients as required in relation to changes in participation support and lack of compliance
• Reports any failure of a client (recipient, spouse or adult dependent) to comply with participation plan requirements to the Ontario Works Case Manager Team Lead
• Facilitates workshops and information sessions as required

Other Functions

• Performs other related duties as assigned
• Ensures compliance with Ontario Works policies, procedures, and legislative requirements
• Required to travel to meet clients and attend community meetings

WORKING CONDITIONS

• The work environment is subject to high public profile, and interaction and engagement with the public who may be hostile and/or irate
• The work may be subject to quick deadlines, interruptions, and unscheduled work hours
• Must have the ability to take direction, prioritize, and work independently within multiple demands and within time restraints
• Must maintain confidentiality of patient records, employee records and internal SNGR operations

WORKING RELATIONSHIPS

With Ontario Works Case Manager Team Lead

• Receives direction, instruction, guidance, support and supervision
• Discusses individuals’ assessments, plans, progress and issues as they arise
• Discusses and provides input to program planning and issue resolution
• Provides input to program reports as required
• Provides information/assistance as requested in a polite professional manner

With Co-Workers

• Works as a team player, supporting team members physically, emotionally, mentally and spiritually in our day-to-day operations, in a professional manner

With the Community

• Is consistently understanding and supportive of assigned individuals
• Recognizes responsibility and acts as a positive role model in day-to-day interactions with community members

KNOWLEDGE AND SKILLS

• University or College Diploma in Social Work/Human Services or related field with one (1) year of experience in Social Assistance or related Human Service setting; OR
• Ontario Secondary School Diploma or Equivalent with at least three (3) years of experience in a Social Assistance or related Human Service setting
• Knowledge of the Ontario Works Act, Regulations and Policy Directives
• Valid driver"s license and access to a reliable vehicle
• Successful completion of a criminal background check

Other Related Skills

• Strong interpersonal and communication skills
• Ability to work independently and as part of a team
• Excellent organizational and time management skills
• Proficiency in using case management software and Microsoft Office applications
• Knowledge of community resources and services available to clients
• Ability to work in stressful situations
• Demonstrated understanding of social and economic issues relating to people experiencing poverty including intergenerational trauma and mental health challenges
• Commitment to SNGR values, culture, community bylaws and standards
• Demonstrated experience providing cultural safe care within a First Nations community

IMPACT OF ERROR

Errors in carrying out duties can undermine the program and or Six Nations Council credibility, leading to poor public relations, lack of trust and potential embarrassment for the program, council and community. Such errors can result in client complaints that consume time and resources through administrative reviews and appeals, further eroding public confidence. Additionally, errors may cause harm to fellow employees and the public and could result in a loss of program funding due to non-compliance with provincial and federal funding agreements.

CONTROL

Works within the administrative policies and procedures established by the Six Nations Elected Council and other legislation provided by various government agencies.