Desktop Support Technician

Connection; Town of Essex; On-site; CAD 60,000 - 80,000; Full time

Job summary

Join a dynamic team as a Desktop Support Technician, where you will play a crucial role in troubleshooting and resolving IT issues. This position offers the chance to work on both hardware and software maintenance, providing support to users in person and remotely. With a focus on customer service and technical skills, this is a fantastic opportunity to grow in a fast-paced environment. Be part of a company that connects people with technology, ensuring their IT needs are met efficiently and effectively. If you're ready to make a difference in the tech world, this role is for you!

Qualifications

• 2+ years' experience in desktop support.
• Good communication and customer service skills.

Responsibilities

• Diagnosing and resolving computer hardware and software issues.
• Providing technical assistance to users both in person and remotely.
• Installing and configuring hardware and software.

Skills

Troubleshooting

Problem Resolution

Customer Service

Windows 10 Knowledge

Hardware Repair

Microsoft Office 365

Communication Skills

Education

A+ Certification

Job description

Desktop Support Technician
Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

JANESVILLE, WI

CONNECTION

At Connection, our purpose is simple: we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We like to think of ourselves as the IT Department for our customers’ IT Department. Our company started out almost 40 years ago with two employees and a phone line. Today we’re a Fortune 1000 IT solutions partner operating in 174 countries around the world—still driven by that startup mentality and guided by our original purpose.

https://www.connection.com/

keywords: position summary,support,technical,experience,skills

Full Time

$25.00/Hr. - $28.00/Hr.

Overview:

Connection has a fantastic opportunity through our Solutions and Services division for a contract Desktop Support Technician role onsite in Janesville, WI. The contract will last between 1-3 months and will be M-F, 7-4PM.

Starting pay is $25/hr. Background and drug screen will be required for this position.

Responsibilities:

• Troubleshooting and problem resolution:Diagnosing and resolving computer hardware, software, and network issues.


• Hardware and software maintenance:Installing, configuring, and updating hardware and software, including operating systems and applications.


• On-site and remote support:Providing technical assistance to users, both in person and remotely.


• End-user support:Assisting users with basic computer tasks and troubleshooting.

Entity of type com.vizirecruiter.common.domain.model.Label with id: 484

Requirements:

• 2+ years' experience.


• Good communication skills.


• Candidate should have an A+ (or be willing to get).


• Windows10knowledge.


• Hardwarerepair experience both PC and Printer.


• Excellent Customer Serviceskills.


• Experienced with providing PC supportboth desk-side and remote.


• Able to work alone or as part of a team.


• Microsoft Office 365 experience is a plus.