PC Support Technician

ProDriven Global Brands; Brampton; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player seeks a dedicated PC Support Technician to enhance user experience through exceptional technical support. In this role, you will troubleshoot hardware and software issues, manage service requests, and ensure seamless operation of IT systems for both local and remote users. The ideal candidate will bring strong communication skills and a customer-first attitude, along with experience in supporting Windows and Apple devices. Join a forward-thinking company that values diversity and is committed to fostering an inclusive workplace where your contributions will make a real difference.

Qualifications

• 3+ years of PC support experience required.
• Technical certification is desired but not mandatory.

Responsibilities

• Provide technical assistance for incoming service requests.
• Install and configure desktop/laptop computers for end users.
• Support and troubleshoot Audio/Video/Computer Conferencing.

Skills

Customer Service

Communication Skills

Windows Support

Office 365

Networking Protocols (TCP/IP, DNS, DHCP)

Apple MacBook Support

Technical Troubleshooting

Asset Management

Education

Associate Degree in Computer Science

Technical Certification

Tools

RMM Tools (N-Central)

Imaging Tools

Job description

About Us

WHY PRODRIVEN GLOBAL BRANDS?BECAUSE WEARETHE PROFESSIONAL’S CHOICE!You will find our market leading products and brands onjob sitesall over the world.

Focusing on end users' needs and delivering exceptional customer experience drives oursuccess. Our entire process—fromresearch toengineering to manufacturingto commercialization—creates products that ensureease of use,productivity, durability and safety for theenduser. On jobsites across the world, ProDriven brands are most preferred.

Overview

The PC Support Technician is responsible for configuring, installing and troubleshooting computer hardware and software issues. This position requires support through phone, remote access and face to face interaction to provide second-level support to the Service Desk. The ideal candidate should be able to coordinate workload and support all IT related activities at his/her primary site as well as remote employees associated with the site.

Responsibilities

• Provide technical assistance for incoming service requests related to end user’s computer systems, hardware and software.
• Responsible for tracking and documenting service requests and their solutions within the IT ticketing system.
• Install and configure desktop/laptop computers for end users.
• Deploy and support network and local printers, scanners, copiers and other user peripherals.
• Detailed asset management and tracking of end user workstations, laptops, etc. for the entire equipment life cycle
• Test connectivity and resolve basic technical problems within Local Area Networks (LAN).
• Participate in migrations and upgrade projects or other duties as needed.
• Provide training on an as-needed basis to end users both local and remote.
• Escalate tickets to the appropriate IT personnel as required and in a timely manner.
• Support of Office 365, Collaboration, Messaging, Video Conference equipment.
• Install and/or upgrade operating systems and standard PC application software.
• Troubleshoot “advanced” PC hardware and software problems for users.
• Set up new user and continuing IT education training.
• Support and troubleshoot Audio/Video/Computer Conferencing, including MS Teams and video technologies.
• Ensure that supported PCs are patched to appropriate security and anti-virus levels.
• Other IT duties and on-call as needed.

Qualifications

Experience & Education:

• Associate degree in Computer Science preferred or equivalent work experience
• Three years of PC Support experience
• Technical related certification desired

Key Competencies:

• Excellent customer service attitude and communication skills
• Well-organized and able to prioritize multiple issues/tasks
• Experience supporting Windows laptops and peripherals
• Knowledge of Office 365, Windows 10/11
• Ability to work effectively as a team and alone
• Experience supporting Apple MacBooks
• Basic knowledge of networking protocols and understanding of how they work (TCP/IP, DNS, DHCP, Subnet, VPN)
• Basic knowledge of Windows technology, including Group Policy and Active Directory
• Intermediate knowledge of Office 365, including Mail Flow, Distribution List, Office 365 Groups, and MS Teams.
• Experience with imaging tools, patch management and conference room maintenance
• Experience with RMM tools such as N-Central

EEO Statement

ProDriven Global Brands is committed to fostering, cultivating, and preserving a culture of diversity, equity and inclusion. ProDriven Global Brands is an equal opportunity employer and prohibits discrimination and harassment of any kind. All qualified applicants to ProDriven Global Brands are considered for employment without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status or any other protected characteristic. ProDriven Global Brands will not tolerate discrimination or harassment of any kind based on these characteristics.

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