Auto Claims Advisor - TD Insurance Auto Centre (Richmond Hill On-site)

TD Bank Group; Richmond Hill; On-site; CAD 53,000 - 74,000; Full time

Job summary

TD Insurance in Richmond Hill, Ontario, is seeking an Auto Claims Advisor to support customers after an accident, guiding them through the claims process with empathy, professionalism, and expertise. You will own end-to-end claim management, coordinate towing, appraisals, repairs, and rentals, maintain thorough documentation, and work with internal teams and external vendors to deliver a legendary service.

This role requires 2+ years of auto claims experience, strong communication, time

Qualifications

• 2+ years of auto claims adjusting experience preferred.
• Strong ability to manage high-volume workflows with attention to detail.
• Proven customer service and communication skills.

Responsibilities

• Deliver a customer-first experience through empathy, active listening, and clear communication.
• Manage claims end-to-end, coordinating towing, appraisals, repairs, and rentals.
• Review and reconcile repair estimates to support fair settlements and maintain thorough documentation.
• Collaborate with internal stakeholders and external vendors to ensure seamless service.
• Pursue professional development and contribute to process improvements.

Skills

Customer service

Communication

Time management

Attention to detail

Negotiation

Analytical thinking

Education

Post-secondary education is an asset

CIP designation (asset)

Job description

Work Location: Richmond Hill, Ontario, Canada

Hours: 35

Line of Business: TD Insurance

Pay Details: $52,700 - $74,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Onsite: 10427 Yonge Street, Richmond Hill, Ontario

Who We Are

TD Insurance, part of TD Bank Group, is committed to delivering legendary customer experiences and trusted advice . With over 3 million customers and a national presence, we offer a collaborative, inclusive, and growth-focused environment where colleagues can build meaningful careers.

Our Auto Centre teams provide a convenient, one-stop experience - enabling customers to manage their auto claims, rentals, and repairs seamlessly in one location. We are focused on building lasting relationships through personalized service and care.

About the Role

As an Auto Claims Advisor , you will play a critical role in supporting customers immediately following an accident. You will guide them through the claims process with empathy, professionalism, and expertise - ensuring they feel informed, supported, and confident every step of the way.

Key Responsibilities

Customer Experience (Legendary Service)

• Deliver a customer-first experience through empathy, active listening, and clear communication
• Provide timely updates and guidance, ensuring customers feel supported during the claims process
• Welcome and assist customers onsite, creating a professional and reassuring environment

Execution & Claim Management

• Manage claims end-to-end , including coordinating towing, appraisals, repairs, and rentals
• Maintain a high-volume caseload while ensuring accuracy, quality, and timely resolution
• Review and reconcile repair estimates to support fair and appropriate settlements
• Maintain detailed and accurate claims documentation

Analytical Thinking & Risk Management

• Gather, assess, and validate information from multiple sources to support claim decisions
• Apply policy knowledge to explain coverage and determine outcomes aligned with guidelines
• Identify discrepancies and ensure claims are handled in accordance with regulatory and risk standards

Collaboration & Teamwork

• Partner with internal stakeholders and external vendors (e.g., repair shops, rental providers) to deliver seamless service
• Contribute to team performance by supporting operational goals and maintaining productivity metrics

Growth & Continuous Improvement

• Develop expertise in claims handling, coverage, and investigation practices
• Contribute to process improvements and support a culture of continuous learning
• Pursue professional development, including CIP designation (asset)

What You Bring

• 2+ years of auto claims adjusting experience preferred; however, candidates with transferable skills and strong interest in claims are encouraged
• Strong ability to manage high-volume workflows (100+ claims) with attention to detail
• Proven customer service and communication skills
• Effective time management and prioritization in a fast-paced environment
• Demonstrated ability to analyze, investigate, and negotiate outcomes
• Post-secondary education is an asset
• Progress toward or completion of CIP designation is an asset

Why TD Insurance

• A supportive and inclusive culture that values your growth
• Opportunities for career development and advancement
• Meaningful work that makes a real impact in customers' lives

Who We Are

As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. Everyday, we strive to make every interaction, product and experience remarkably human and refreshingly simple for more than four million customers who count on us.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more