Onboarding Specialist

Rentsync; Ontario; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading company in the Canadian multifamily rental industry is seeking an Onboarding Specialist to enhance the client experience. You’ll spearhead the onboarding of new clients and provide ongoing support to ensure their success with the platform. The role encompasses delivering training sessions, responding to inquiries, and collaborating with internal teams to improve client tools and services.

Qualifications

• 2+ years in client onboarding, training, or customer success, ideally in SaaS.
• Strong communication skills, exceptional organizational skills, and a solutions-first mindset.

Responsibilities

• Deliver virtual training sessions for new clients, ensuring a positive experience.
• Conduct onboarding tutorials for team members and provide follow-up support.
• Collaborate with internal teams to resolve client issues effectively.

Skills

Communication

Organizational skills

Technical confidence

Adaptability

Job description

Rentsync is a trusted leader in delivering innovative marketing solutions to the Canadian multifamily rental industry. As an Onboarding Specialist, you’ll be at the forefront of the client journey — ensuring a smooth, engaging, and empowering start to every Rentsync experience.

You’ll play a vital role in training new clients and users on our platform, guiding them with professionalism, enthusiasm, and clarity. Whether you're onboarding brand-new accounts or supporting new hires at established client companies, your goal is to build confidence, knowledge, and long-term success.

In addition to onboarding duties, you'll contribute to our Technical Support Team by maintaining a foundational understanding of the Rentsync Platform and assisting with key support functions.

DUTIES & RESPONSIBILITIES:

• Deliver engaging virtual training sessions for new clients and users, ensuring a positive and informative experience.
• Conduct onboarding tutorials for new Rentsync team members to align internal knowledge with client-facing practices.
• Provide proactive follow-up after training calls to address questions or offer additional support.
• Respond to client inquiries via email, phone, and video with professionalism and empathy.
• Collaborate with internal teams to resolve issues and guide clients through solutions.
• Support the development of training materials and resources for scalable onboarding.
• Assist with minor reporting tasks and contribute to process improvements.
• Participate in the support ticket queue and maintain a working knowledge of the platform to assist customers as needed.
• Champion client success by identifying ways clients can better leverage Rentsync’s tools and services.
• Engage with the team to share customer insights and suggest product enhancements.

ESSENTIAL SKILLS & EXPERIENCE:

• 2+ years of workplace experience in a client onboarding, training, or customer success role — ideally within a SaaS or digital services environment.
• A passion for delivering a seamless and empowering client experience.
• Strong communication skills with the ability to clearly explain complex tools in an approachable way.
• Exceptional organizational skills and attention to detail.
• A friendly, professional demeanor with a solutions-first mindset.
• Technical confidence with internet tools and web platforms.
• The ability to learn quickly, adapt to new systems, and confidently walk others through the same learning curve.
• Comfort using Rentsync’s tools from a user’s point of view to deeply understand client challenges.

Rentsync is an equal opportunity employer. If you are selected to participate in the interview process and require unique accommodations, please don’t hesitate to let us know.

Successful candidates may be required to complete a criminal background check in the final phase of the interview process.