Senior Onboarding Specialist

WellnessLiving; Vaughan; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the health and wellness industry is seeking a Senior Onboarding Specialist. This role focuses on overseeing customer onboarding, delivering tailored training, and enhancing client experiences. Ideal candidates will have strong communication skills and experience in enterprise customer implementation. Join a dynamic team committed to customer success and adaptability.

Qualifications

• 2-3 years supporting enterprise customer implementation/onboarding, preferably SaaS.
• Excellent communication skills, both written and verbal.

Responsibilities

• Oversee onboarding for Tier 3, Tier 4, and Enterprise customers.
• Deliver tailored online product training to meet client needs.
• Use data analytics to derive insights and influence decisions.

Skills

Relationship Building

Creative Problem Solving

Communication

Adaptability

Tools

Microsoft Office 365

Zoho

Jira

Job description

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Title:

Sr. Onboarding Specialist

Salary:

Based on Experience + Benefits + Vacation

Location:

Remote (Canada)

Length:

Full-time, Permanent

Reporting Manager:

Onboarding Team Lead

About Us

At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.

About You:

We are a growing team of bright, ambitious individuals seeking like-minded candidates to help us elevate our brand. We want someone who can think outside the box and isn’t afraid to push boundaries. Our core values include:

• Customer First – We prioritize our customers’ happiness and success.
• Excellence – We strive for exceptional execution and greatness.
• Accountability – We own our decisions and outcomes.
• Adaptability – We evolve with a dynamic world.

Responsibilities

• Oversee onboarding for Tier 3, Tier 4, and Enterprise customers, ensuring timely and exceeding expectations.
• Coordinate customer transitions from previous systems or new implementations.
• Deliver tailored online product training to meet client needs.
• Maintain proactive communication with customers via email, phone, or web conferencing.
• Collaborate with teams to resolve onboarding issues and enhance client experience.
• Mentor peers and share best practices within the onboarding team.
• Contribute to strategic planning and internal projects.
• Use data analytics to derive insights and influence decisions.
• Address support tickets promptly with a solutions-oriented approach.

Skills & Qualifications

• 2-3 years supporting enterprise customer implementation/onboarding, preferably SaaS.
• Strong relationship-building and collaboration skills.
• Creative problem solver, multitasker, and adaptable.
• Excellent communication skills, both written and verbal.
• Proactive, responsible, and customer-centric.
• Knowledge of Microsoft Office 365, intermediate Excel, CRM (Zoho), and ticketing systems (Jira).

Qualified candidates will be contacted directly. We value diversity and are an equal opportunity employer. We celebrate differences and are committed to creating an inclusive environment for all employees.