On‑Site Operations Manager: Food Service & Guest Experience

ESS; Smithers; On-site; CAD 90,000 - 120,000; Full time

Job summary

ESS in Smithers, BC seeks an Operations Manager to oversee on-site food service, housekeeping, and client satisfaction. You will supervise teams, manage budgets, and coordinate with the Executive Chef to ensure quality and regulatory compliance.

The role requires a post-secondary credential and hospitality experience, with Red Seal an asset. You’ll implement safety standards, conduct audits, and drive cost-efficient operations while maintaining high service levels.

Qualifications

• Post-Secondary diploma or degree from college or university, or equivalent.
• Hospitality experience or minimum of 3 years’ relevant experience.
• Red Seal certification is an asset.
• Advance Food Safety (will be required within 60 days of being hired)
• Knowledge of regulatory and food industry codes & standards.
• Ability to work under pressure in an environment which expects the highest level of quality and customer service.

Responsibilities

• Ensure contract compliance, promoting cost efficiency without compromising standards.
• Work with the Executive Chef on menu planning and nutritional balance.
• Ensure compliance with all health, safety, hygiene, and regulatory requirements.
• Manage inventory and maintain stock within budget.
• Organize staff training to meet company and client safety standards.
• Maintain equipment and report issues promptly.
• Complete administrative duties and provide accurate reports as needed.
• Support special functions and food preparation as required.
• Communicate effectively with clients and resolve concerns quickly.
• Conduct daily audits of housekeeping and culinary practices.
• Oversee compliance with operational policies for projects and staff.
• Safeguard confidentiality of company policies.
• Track and record staff hours for accurate payroll and budget control.
• Coordinate staffing, scheduling, and crew changes.
• Manage purchasing to minimize inventory and costs while preventing shortages.
• Collaborate with the Executive Chef to maintain preparation standards; submit maintenance requests as needed.
• Monitor food production according to menus and attendance, emphasizing quality and minimizing waste.
• Assist during meal service and gather customer feedback.
• Monitor adherence to government permits and regulations.
• Alert management to out-of-scope client requests and await approval.
• Provide management with site-specific procedures developed during operations.
• Prioritize safety in all tasks and report incidents or concerns immediately.

Skills

Post-Secondary diploma or degree

Hospitality experience

Red Seal certification (asset)

Advance Food Safety

Regulatory standards knowledge

Ability to work under pressure

Education

Post-Secondary diploma or degree

Tools

Regulatory knowledge

Job description

ESS in Smithers, BC seeks an Operations Manager to oversee on-site food service, housekeeping, and client satisfaction. You will supervise teams, manage budgets, and coordinate with the Executive Chef to ensure quality and regulatory compliance.

The role requires a post-secondary credential and hospitality experience, with Red Seal an asset. You’ll implement safety standards, conduct audits, and drive cost-efficient operations while maintaining high service levels.