Operations Manager

ESS; Smithers; On-site; CAD 90,000 - 120,000; Full time

Job summary

ESS in Smithers, BC seeks an Operations Manager to oversee on-site food service, housekeeping, and client satisfaction. You will supervise teams, manage budgets, and coordinate with the Executive Chef to ensure quality and regulatory compliance.

The role requires a post-secondary credential and hospitality experience, with Red Seal an asset. You’ll implement safety standards, conduct audits, and drive cost-efficient operations while maintaining high service levels.

Qualifications

• Post-Secondary diploma or degree from college or university, or equivalent.
• Hospitality experience or minimum of 3 years’ relevant experience.
• Red Seal certification is an asset.
• Advance Food Safety (will be required within 60 days of being hired)
• Knowledge of regulatory and food industry codes & standards.
• Ability to work under pressure in an environment which expects the highest level of quality and customer service.

Responsibilities

• Ensure contract compliance, promoting cost efficiency without compromising standards.
• Work with the Executive Chef on menu planning and nutritional balance.
• Ensure compliance with all health, safety, hygiene, and regulatory requirements.
• Manage inventory and maintain stock within budget.
• Organize staff training to meet company and client safety standards.
• Maintain equipment and report issues promptly.
• Complete administrative duties and provide accurate reports as needed.
• Support special functions and food preparation as required.
• Communicate effectively with clients and resolve concerns quickly.
• Conduct daily audits of housekeeping and culinary practices.
• Oversee compliance with operational policies for projects and staff.
• Safeguard confidentiality of company policies.
• Track and record staff hours for accurate payroll and budget control.
• Coordinate staffing, scheduling, and crew changes.
• Manage purchasing to minimize inventory and costs while preventing shortages.
• Collaborate with the Executive Chef to maintain preparation standards; submit maintenance requests as needed.
• Monitor food production according to menus and attendance, emphasizing quality and minimizing waste.
• Assist during meal service and gather customer feedback.
• Monitor adherence to government permits and regulations.
• Alert management to out-of-scope client requests and await approval.
• Provide management with site-specific procedures developed during operations.
• Prioritize safety in all tasks and report incidents or concerns immediately.

Skills

Post-Secondary diploma or degree

Hospitality experience

Red Seal certification (asset)

Advance Food Safety

Regulatory standards knowledge

Ability to work under pressure

Education

Post-Secondary diploma or degree

Tools

Regulatory knowledge

Job description

36248-Skeena Eskay CreekM | 36248
2990 BC 16
Smithers, BC V0J 2N0, CAN

Description

This role acts as the primary liaison for customer relations, working directly with the contract owner and camp guests to ensure satisfaction and resolve any issues that may arise. The position supervises both food service and housekeeping teams on site, facilitating efficient and collaborative operations. In partnership with the Executive Chef, responsibilities include overseeing meal preparation for crews or residents in smaller settings, or managing catering staff duties for larger projects. This position follows a 15 days on and 13 days off and offers some schedule flexibility due to potential travel disruptions.

Now, if you were to come on board as an OperationsManager, we’d ask you to do the following for us:

• Ensure contract compliance, promoting cost efficiency without compromising standards.


• Work with the Executive Chef on menu planning and nutritional balance.


• Ensure compliance with all health, safety, hygiene, and regulatory requirements.


• Manage inventory and maintain stock within budget.


• Organize staff training to meet company and client safety standards.


• Maintain equipment and report issues promptly.


• Complete administrative duties and provide accurate reports as needed.


• Support special functions and food preparation as required.


• Communicate effectively with clients and resolve concerns quickly.


• Conduct daily audits of housekeeping and culinary practices.


• Oversee compliance with operational policies for projects and staff.


• Safeguard confidentiality of company policies.


• Track and record staff hours for accurate payroll and budget control.


• Coordinate staffing, scheduling, and crew changes.


• Manage purchasing to minimize inventory and costs while preventing shortages.


• Collaborate with the Executive Chef to maintain preparation standards; submit maintenance requests as needed.


• Monitor food production according to menus and attendance, emphasizing quality and minimizing waste.


• Assist during meal service and gather customer feedback.


• Monitor adherence to government permits and regulations.


• Alert management to out-of-scope client requests and await approval.


• Provide management with site-specific procedures developed during operations.


• Prioritize safety in all tasks and report incidents or concerns immediately.

Think you have what it takes to be our OperationsManager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:

• Post-Secondary diploma or degree from college or university; or equivalent combination of education and experience.


• Hospitality experience or minimum of 3 years’ relevant experience.


• Red Seal certification is an asset.


• Advance Food Safety (will be required within 60 days of being hired)


• Knowledge of regulatory and food industry codes & standards.


• Ability to work under pressure in an environment which expects the highest level of quality and customer service.