On-Site Operations & Data Specialist

desjardins; Saint-Boniface; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary and annual bonus

4 weeks of flexible vacation starting

Defined benefit pension plan

Group insurance including telemedicine

Reimbursement of health and wellness.

Job summary

Desjardins in Quebec is seeking an on-site administrative associate to handle caisse product processes, data validation, and liaison with internal components. You will input data, answer member inquiries, ensure compliance, and deliver efficient service with a focus on quality and security.

The role offers competitive pay, pension, insurance, and telework equipment eligibility. Applicants should have a high school diploma and at least two years of relevant experience, with French language

Qualifications

• High school diploma in a related field.
• A minimum of two years of relevant experience.
• Please note that other combinations of qualifications and relevant experience may be considered.
• Knowledge of French is required.
• Knowledge of all products and services aimed at caisse members and those offered by Desjardins business centres, components and distribution networks, as well as those of competitors.
• Knowledge of integrating data into systems.
• Knowledge of security measures, legal framework and internal controls.
• Understanding of the philosophy and fundamentals of financial services cooperatives.
• Knowledge of operating procedures related to convenience products and services, automated and assisted transactions and administrative activities.
• Knowledge of service standards.

Responsibilities

• Process and reconcile caisse sector reports and requests. As needed, perform follow-up activities with members and customers.
• Input, validate, and save data in the system.
• Carry out liaison activities with Desjardins components and process transaction notices with members and customers, per procedures.
• Perform search requests; organize and produce information per procedures.
• Carry out filing and document management including purging and storage according to practices.
• Take transactional, convenience and informational calls from the AccèsD Contact Centre; propose customized solutions and ensure customer satisfaction.
• Ensure activities are completed timely and in accordance with quality standards.
• Maintain the security of transactions and operations per policies.

Skills

Customer focus

Action oriented

Drive results

Nimble learning

Situational adaptability

Communication

Education

High school diploma in a related field

Tools

Data integration systems

Job description

Desjardins in Quebec is seeking an on-site administrative associate to handle caisse product processes, data validation, and liaison with internal components. You will input data, answer member inquiries, ensure compliance, and deliver efficient service with a focus on quality and security.

The role offers competitive pay, pension, insurance, and telework equipment eligibility. Applicants should have a high school diploma and at least two years of relevant experience, with French language