On-Site IT Operations Specialist

Concentrix; Hamilton; On-site; CAD 50,000 - 54,000; Full time

Job summary

A leading IT services provider is seeking a Sr. Technical Representative to troubleshoot and resolve software and hardware issues for internal customers. The role involves supporting system deployment using macOS and Windows tools, responding to Helpdesk requests, and ensuring all security procedures are followed. Ideal candidates will have 2+ years in desktop support, possess excellent communication skills, and be a team player willing to learn. The position offers a salary range of $50,000 - $54,000 CAD, plus benefits including medical, dental, and a retirement plan.

Benefits

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid learning days

Qualifications

• Associates Degree or equivalent from a technical school or equivalent experience.
• 2+ years supporting desktop hardware and software in Mac/Windows environment.
• Excellent verbal and written communication skills.

Responsibilities

• Troubleshoots and resolves software and hardware problems for internal customers.
• Support the deployment and maintenance of systems using macOS and Windows tools.
• Respond to Helpdesk requests and escalate higher-level issues as necessary.

Skills

Microsoft Office 365

Forensic Data collection

EMM or MDM Knowledge

BASH

PHP

AppleScript

Python scripting

Remedy ticketing

Typing Skill: 45WPM minimum

Education

Associates Degree or equivalent

Tools

JAMF Pro

Ghost

Job description

A leading IT services provider is seeking a Sr. Technical Representative to troubleshoot and resolve software and hardware issues for internal customers. The role involves supporting system deployment using macOS and Windows tools, responding to Helpdesk requests, and ensuring all security procedures are followed. Ideal candidates will have 2+ years in desktop support, possess excellent communication skills, and be a team player willing to learn. The position offers a salary range of $50,000 - $54,000 CAD, plus benefits including medical, dental, and a retirement plan.