On-Site IT Help Desk Specialist — 23-Month Public Sector Contract

Altis Technology

Vancouver

On-site

CAD 34,000 - 41,000

Full time

14 days+

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Job summary

Altis Technology in Vancouver, BC, seeks an IT support professional for a 23-month temporary contract. You will provide first and second level support within a public sector court environment, addressing issues by phone, email and in person.

You’ll troubleshoot Windows, Office 365, email, Teams and hardware, resolve device problems, and assist with security and asset management on-site. Strong customer service and written/spoken English are essential.

Qualifications

1+ year IT experience with a relevant degree or 2+ years with a related certificate.
Minimum 1 year in a Help Desk environment.
Experience helping end users understand hardware and software.
Hands-on troubleshooting Windows, Microsoft Office, Microsoft 365, email and Teams.
Strong customer service, communication and problem-solving skills.
On-site work eligibility and ability to pass enhanced security screening.

Responsibilities

Respond to help desk requests by phone, email and in person with initial troubleshooting.
Resolve hardware issues on PCs, laptops, smartphones, printers, and peripherals.
Troubleshoot Microsoft Windows, Microsoft Office, Microsoft 365, email, Teams, and internal apps.
Provide desktop hardware and application support and report outages or service disruptions.
Support security administration including user permissions and access.
Maintain hardware/software inventories and assist with IT asset disposal.