Help Desk Technician

Altis; Vancouver; On-site; CAD 34,000 - 41,000; Full time

Job summary

Altis in Vancouver is seeking an IT support professional for a 2-3 month on-site contract with a public sector court environment. You will provide first and second level support by phone, email and in person to keep technology running smoothly.

You will troubleshoot Windows, Office 365 and Teams, assist with security access, and balance multiple requests in a service-focused setting. On-site work and enhanced security screening are required, offering hands-on experience across hardware, software

Qualifications

• 1+ year IT experience with a degree or diploma, or 2+ years with a certificate.
• Minimum 1 year of Help Desk experience.
• Experience providing IT customer support and helping end users with hardware/software.
• Hands-on troubleshooting Windows, Office 365, Teams, and email.

Responsibilities

• Provide first and second level IT support by phone, email and in person.
• Resolve hardware issues on PCs, laptops, printers and peripherals.
• Troubleshoot Windows, Office 365, email, Teams, and internal apps.
• Provide desktop hardware and application support and communicate outages.
• Assist with security administration, including user access and permissions.
• Maintain hardware/software inventories and IT asset disposal.

Skills

IT support

Help Desk

Windows troubleshooting

Microsoft Office

Microsoft 365

Teams

Customer service

On-site work

Security screening

Education

Relevant degree or diploma

Related certificate

Tools

Windows OS

Office 365

Teams

Job description

Language: Strong written and spoken English communication skills

Duration: 2-3 month temporary contract

Compensation: $25-$30 per hour, T4

Background Check Requirement: Enhanced security screening required

About the Opportunity

This is a hands-on opportunity for an IT support professional who enjoys solving problems, helping people and keeping technology running smoothly. You'll provide first and second level technical support within a public sector court environment, responding to users by phone, email and in person.

Working closely with end users, business stakeholders and IT colleagues, you'll troubleshoot day-to-day technology issues, support access and security needs, and help ensure employees can use their technology effectively. This fully on-site role is well suited to someone who is responsive, service-oriented and comfortable balancing multiple support requests.

What's In It for You

You'll gain valuable experience supporting a professional public sector environment while working across a broad range of hardware, software and user support needs. This short-term opportunity offers exposure to both frontline troubleshooting and IT administration, allowing you to strengthen your technical skills while making an immediate impact.

Your Responsibilities

• You'll respond to help desk requests by phone, email and in person, providing initial troubleshooting and escalating issues when required.
• You'll resolve hardware issues involving PCs, laptops, smartphones, printers, multifunction devices and peripherals.
• You'll troubleshoot Microsoft Windows, Microsoft Office, Microsoft 365, email, Teams and internal applications.
• You'll provide desktop hardware and application support while keeping users informed of outages or service disruptions.
• You'll support security administration, including user permissions, account access and resource maintenance.
• You'll maintain hardware and software inventories and assist with IT asset disposal.

Skills and Qualifications

• 1+ year of related IT experience with a relevant degree or diploma, or 2+ years with a related certificate or program completion.
• Minimum 1 year of experience working in a Help Desk environment.
• Experience providing customer support in an IT environment and helping end users understand hardware and software.
• Hands-on experience troubleshooting Windows, Microsoft Office, Microsoft 365, email and Teams.
• Strong customer service, communication and problem-solving skills.
• Ability to work effectively on-site and successfully complete enhanced security screening.