Technical Support Specialist — On-Site, 12‑Month Temp

Surrey Police Service; Headquarters; On-site; CAD 63,000 - 73,000; Full time

Job summary

Surrey Police Service (SPS) invites applications for a temporary Technical Support Specialist 2 to join the Information Management and Technology Division. This on-site role provides tier 1 and 2 client support, handles incident and service requests, and helps troubleshoot issues on end-user devices, with opportunities to contribute to standard procedures and end-user documentation.

The position is scheduled for up to 12 months, with further extensions based on operational needs.

Qualifications

• Diploma in IT or related field.
• Three years of related experience.
• An acceptable equivalent combination of education and experience.
• All applicants must obtain and maintain the required police security clearance throughout their employment with SPS.

Responsibilities

• Installs, configures, documents, and maintains end-user hardware, software, and services.
• Investigates, assesses, mitigates, and resolves routine or complex software, hardware, and communication problems on computers, printers, peripherals, and productivity technologies.
• Isolates and resolves functional and performance issues.
• Assists with designing customer experience focused solutions by defining standards and best practices.
• Creates, updates, and oversees reports for a technical, management stakeholder, or end user audience
• Consults and collaborates with appropriate technical and business resources to resolve problems.
• Interacts with others within IT division, client representatives, customers, vendors, IT partners, and other SPS clients.
• Communicates routine information with external organizations including vendors.
• Estimates work effort and duration for planning or budgeting purposes.
• Prioritizes and schedules work to complete assignments and resolve problems on time.
• Acts as a resource for project work.
• Performs other related duties as assigned.

Skills

Communication skills

Teamwork

Planning & organizing

Root cause analysis

Learning new tech

Customer service

Education

Diploma in IT or related field

Tools

SCCM

Job description

Surrey Police Service (SPS) invites applications for a temporary Technical Support Specialist 2 to join the Information Management and Technology Division. This on-site role provides tier 1 and 2 client support, handles incident and service requests, and helps troubleshoot issues on end-user devices, with opportunities to contribute to standard procedures and end-user documentation.

The position is scheduled for up to 12 months, with further extensions based on operational needs.