IT Technician

iA Financial Group (Industrial Alliance); Toronto; On-site; CAD 61,000 - 80,000; Full time

Benefits offered by this job

Stock purchase plan

Telemedicine

Wellness/personal development days

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Toronto is seeking an IT Technician to provide hands-on, on-site technical support to users at our Toronto office.

The role requires 2–5 years in IT support and a college diploma in IT (DEC or AEC). French language is a plus; strong customer service and knowledge of Windows, Mac, and mobile devices are valued. This is a full-time, on-site position with competitive benefits.

Qualifications

• Minimum 2–5 years of IT support experience.
• College diploma in IT (DEC or AEC).
• French language knowledge is an asset.

Responsibilities

• Provide on-site IT support at the Toronto office.
• Assist users promptly and courteously with IT needs.
• Diagnose and resolve IT issues with minimal escalation.
• Manage assets and documentation for workstations and devices.
• Set up audiovisual equipment for events and provide on-site support.

Skills

Customer service

Interpersonal skills

Windows & Mac knowledge

Mobile devices management

On-site IT support

Education

College diploma in IT (DEC or AEC)

Job description

Description

Fully On-Site Position/ Toronto/ Temporary/ 12 months/ Full time/ Possibility of extension/ starting date : as soon as possible

Build the future with us

Are you driven by information technology and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an IT Technician, you will play a key role in delivering a high quality, people focused IT experience by providing hands-on, on-site technical support to users at our Vancouver office.

What You’ll Accomplish With Us

• Welcome users at the IT service desk counter within iA offices, quickly assess their needs, and provide immediate, professional, and courteous on-site support.
• Assist users in person, gather feedback, and provide relevant advice on best practices for using tools, technologies, and IT services.
• Perform IT diagnostics, ensure rigorous follow-up with requesters, and aim to resolve issues efficiently within the assigned scope, minimizing escalation when possible.
• Handle IT support requests both on-site and through service management tools, ensuring timely and effective resolution.
• Install, configure, and handle company workstations, mobile devices, and IT accessories, while ensuring accurate updates to asset data, inventories, and documentation.
• Participate in supply and equipment management, including receiving, storage, and maintaining workstation staging and storage areas in good condition.
• Set up, operate, and dismantle audiovisual equipment for corporate events, and provide on-site technical support to organizers and presenters to ensure smooth execution.

What Could Accelerate Your Success In This Role

We’re looking for someone who:

• Is known for their strong customer service skills, interpersonal abilities, collaborative mindset, and focus on continuous improvement, both in person and over the phone.
• Stands out for their excellent knowledge of office productivity tools and applications, including hardware, software, and online solutions.
• Demonstrates strong technical knowledge of Windows and Mac environments, as well as mobile devices (Android and iOS). Experience with Internet or telecommunications service providers is considered an asset.
• Is recognized for their willingness to learn and ability to evolve in a constantly changing technological environment.
• Has a minimum of 2 to 5 years of experience in IT support and a College diploma (DEC or AEC) in IT or equivalent (any relevant combination of training and experience will be considered).
• Knowledge of French would be considered an asset.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence.
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed.
• Competitive benefits: Flexible group insurance, competitive pension plan, stock purchase plan, vacation and wellness/personal development days, telemedicine, employee and family assistance program, ergonomic furniture program, performance bonus, discounts on iA products, and much more!

The typical hiring range for this position is between 60 636$ and 79 585$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

Location

Toronto / 26 Wellington Street East

• This position requires full-time on-site attendance at our Toronto office