On-Site Customer Service & Showroom Specialist

ROBINSON; Red Deer; On-site; CAD 38,000 - 52,000; Full time

Job summary

ROBINSON in Red Deer, AB is hiring a Customer Service Representative for a full-time, on-site role. You will respond to customer inquiries in person, by phone, and by email, providing accurate information on products, pricing, and availability while processing orders, returns, and exchanges.

You will coordinate with warehouse and sales teams to ensure timely deliveries and uphold ROBINSON’s service standards.

Qualifications

• High school diploma or equivalent required; post-secondary education is an asset.
• Customer-facing experience in retail, wholesale, or construction-related industries preferred.
• Strong communication and problem-solving skills with attention to detail.
• Ability to process orders, returns, and exchanges accurately.
• Proficient in basic computer systems and order-entry software.

Responsibilities

• Respond to customer inquiries in person, by phone, and by email and provide product information.
• Process orders, returns, and exchanges; coordinate with warehouse and sales teams.
• Ensure timely deliveries and maintain organized records.
• Support showroom and trade counter activities; maintain a professional environment.

Skills

Customer service

Order processing

Communication

Problem solving

Data entry

Multi-tasking

Attention to detail

Education

High school diploma

Post-secondary education asset

Tools

Order-entry software

Job description

ROBINSON in Red Deer, AB is hiring a Customer Service Representative for a full-time, on-site role. You will respond to customer inquiries in person, by phone, and by email, providing accurate information on products, pricing, and availability while processing orders, returns, and exchanges.

You will coordinate with warehouse and sales teams to ensure timely deliveries and uphold ROBINSON’s service standards.