Customer Support Specialist

AspiringIT; Southwestern Ontario; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading company in IT Services and IT Consulting is seeking a Customer Order and Fulfillment Specialist for an 8-month onsite contract in Waterloo. In this dynamic role, you will provide essential support to customers regarding licensing and order inquiries, ensuring high-quality service in a fast-paced environment.

Qualifications

• Strong customer service experience required.
• Familiarity with ticketing systems preferred.

Responsibilities

• Handle customer inquiries related to downloads and license keys.
• Resolve order processing issues using internal systems.
• Collaborate with internal teams to ensure timely support.

Skills

Customer Service

Ticketing Systems

Job description

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8-month contract position (possibly extended)

Onsite in Waterloo ON

Join our dynamic team as aCustomer Order and Fulfillment Specialist, where you'll play a key role in supporting customers with licensing, downloads, and order-related queries. This is an onsite role based inWaterloo, ideal for someone who thrives in a fast-paced support environment.

Key Responsibilities:

• Handle customer inquiries related to downloads, license keys, and entitlements
• Resolve order processing issues using internal systems
• Collaborate with internal teams to ensure accurate and timely support

Top Skills Needed:

• StrongCustomer Serviceexperience
• Familiarity withTicketing Systems(e.g., Salesforce, Zendesk)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

• Industries

  IT Services and IT Consulting

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