Omnichannel Digital Experience Specialist

Arc'teryx Equipment; North Vancouver; On-site; CAD 82,000 - 108,000; Full time

Benefits offered by this job

Health & wellbeing

Financial wellbeing

Time & Flexibilit y

Family support

Growth, community & gear

Job summary

Arc'teryx Equipment seeks a Specialist, Omnichannel – Digital Experience, to enhance how our stores, omnichannel services, and digital guest experiences connect online and in-store. You will work with Digital Commerce, UX, Analytics, Marketing, Product, and Retail Ops to implement improvements that boost engagement and store-driven digital revenue.

You will identify opportunities from data and guest insights, support prioritization, and help rollout omnichannel capabilities across web and app

Qualifications

• Post-secondary education related to Business, Operations, Ecommerce, Project Management, Digital Experience.
• Experience across Ecommerce, Digital Experience, Retail Operations, Omnichannel, Product Management.
• Strong understanding of digital customer journeys, ecommerce experiences, UX principles, and Omnichannel services.
• Ability to translate guest, store, and business needs into actionable recommendations.
• Experience analyzing performance metrics and using data to support decisions.
• Clear communication with cross-functional partners and can summarize insights, risks, and recommendations for leaders.
• Proactive in identifying root causes, solving problems, and supporting continuous improvement.
• Curious about emerging technologies, AI-enabled experiences, and the future of retail.
• Flexible and adaptable when faced with ambiguity.
• Ability to manage multiple priorities and stakeholders in a fast-paced environment.
• Passion for your work and for getting outside.

Responsibilities

• Identify and support opportunities to improve store traffic, Omnichannel conversion, Click & Collect adoption, and store-driven digital revenue.
• Collaborate with Digital Commerce, UX, Product, and Retail Operations to improve guest journeys across digital and physical retail.
• Assess digital guest journeys and cross-channel handoffs to improve service adoption and satisfaction.
• Support new store openings by coordinating digital store content, services, and inventory visibility.
• Provide NAM retail input to Ecommerce and Digital Product teams to support roadmap planning.
• Share data and insights to inform prioritization of digital capabilities.
• Support development and rollout of new Omnichannel capabilities including Click & Collect, Endless Aisle, Buy Online Ship to Store.
• Provide impact assessments for new digital capabilities to ensure scalability and operational excellence.
• Investigate, test, and resolve Omnichannel service issues with Ecommerce and Technology teams.
• Maintain Omnichannel documentation and guest journey maps for alignment.

Skills

Digital experience understanding

Omnichannel services

Data-driven decision making

Cross-functional collaboration

Education

Post-secondary education related to Business, Operations, Ecommerce, Project Management, Digital Experience

Job description

Arc'teryx Equipment seeks a Specialist, Omnichannel – Digital Experience, to enhance how our stores, omnichannel services, and digital guest experiences connect online and in-store. You will work with Digital Commerce, UX, Analytics, Marketing, Product, and Retail Ops to implement improvements that boost engagement and store-driven digital revenue.

You will identify opportunities from data and guest insights, support prioritization, and help rollout omnichannel capabilities across web and app