Outdoor Store Leader: World-Class Guest Experience

Arc'teryx Equipment; Toronto; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Health & wellbeing

Financial wellbeing

Time & Flexibility

Family support

Growth, community & gear

Job summary

Arc’teryx Equipment in Toronto, Ontario, is seeking an Assistant Store Manager who leads a dynamic team to deliver exceptional guest experiences and build strong community connections. You will partner with the Store Manager to uphold Arc’teryx Vision, Purpose, and Values, coach staff, and drive store profitability.

You’ll be product-obsessed, coach through training, and foster leadership development while ensuring staffing, events, and daily operations align with brand standards.

Qualifications

• 2–3 years of leadership and retail management experience.
• Ability to recruit, hire, train, lead, motivate, retain and develop future leaders.
• Proven financial acumen including budgeting and forecasting sales.
• Strong written and verbal communication.
• Balance autonomy and collaboration to drive store goals.

Responsibilities

• Lead a high-performing team aligned with Arc’teryx Vision, Purpose and Values.
• Oversee floor leadership and the five pillars: experience, product, community, operations and people.
• Coach through the Guest Journey and deliver best-in-class guest experiences.
• Develop leadership pipeline with the Store Manager and manage onboarding-to-offboarding processes.
• Collaborate on store events with Community Marketing Manager to boost traffic and involvement.
• Ensure staffing supports current and future business needs.

Skills

Leadership

Recruitment

Training & development

Customer service

Financial acumen

Budgeting

Forecasting

Vision alignment

Autonomy & collaboration

Communicación escrita

Tools

Microsoft Office

Job description

Arc’teryx Equipment in Toronto, Ontario, is seeking an Assistant Store Manager who leads a dynamic team to deliver exceptional guest experiences and build strong community connections. You will partner with the Store Manager to uphold Arc’teryx Vision, Purpose, and Values, coach staff, and drive store profitability.

You’ll be product-obsessed, coach through training, and foster leadership development while ensuring staffing, events, and daily operations align with brand standards.